"Once my wife and I decided we wanted to buy a new Audi Q5 I decided to look for some help in negotiating a fair deal for the Q5 purchase as well as a fair dealer price for my trade in. After reviewing several car purchase broker sites in and out of the Boston area, I decided to call Tom and see if the chemistry was right and to ensure that his services met my needs. I am an EXTREMELY satisfied client and highly recommend Tom as a great partner in the car purchase process. The next time I want to buy a new car, I will call Tom again. What did Tom do that made us so happy?

• He brought an immense amount of knowledge about how to negotiate with car dealers that I don’t have. He has a network of connections and access to information that quickly gets him up to date on pricing, availability, promos, etc. In a short period of time he not only understood my needs but had a real sense of the market for Q5s.
• He was able to effectively deal with dealers in Massachusetts where we live even though he lives in NJ. It makes no difference where you live, the process is the same and he knows what to do.
• We were able to select a dealer we liked but he was the one who talked price to the sales people and sales management. So we looked at cars, took a test drive, selected trims, etc. but we never talked price or trade in value. We introduced him to the dealer as our agent and he handled everything (keeping us posted on every step).
• In our case we had an issue with the initial dealer and decided we wanted to change dealers. No problem said Tom and he got our deposit back for us and then began working with the second dealer where we made our purchase.
• We felt we got a great price for the new car and Tom was able to get their offer for our trade in up by more than his fee.
• Along the way I got a promotional offer from the manufacturer and Tom was able to make sure we got the extra discount too even though the price had been settled on.
• One of the things that made a big impression on me was Tom’s availability. Whenever there was an issue or decision point, he was available via text, email and phone calls. His professional manner and calm disposition was comforting, and his results were impressive.

Tom’s fee is a bargain! And I am confident that on a net basis we came out way ahead of what I could have done alone. And for me, his partnership reduced my stress and increased my confidence that we would get exactly what we wanted at a good price. When you go to court you should never be your own lawyer – when you buy a car, you should never negotiate yourself. Best of all, we love our new Audi Q5." - Nick, Newton MA

“Working with Tom made the process of purchasing a new car very easy and stress free. With two small children we didn't have the time to shop from dealership to dealership, so working with a concierge was ideal. We told him exactly what we were looking for and he narrowed down our choices, set up appointments to test drive cars and did all the negotiations on our behalf. Tom was professional, timely and patient. I highly recommend this service.” - A very busy mom



"We had a great afternoon at Modern Subaru. They were expecting us thanks to you. We were met at the door and then introduced to Laurel. First we took the car for a test drive and spent a long time looking over the car. It had one tiny mark on the hood so she gave us touch up paint. Then we did the paper work including the Montana license. She even called State Farm for us. In every way Laurel was efficient, knowledgeable and pleasant. Our meeting with the financial guy was quick and thanks to your phone call they came down in price for the extended warranty. Who knew buying a used car could be so easy. You were so responsive to what we needed with options that made it easy for us to decide what we would like. Then to get us a great price for the car and warranty was wonderful. Thanks for all your attention to detail and making this whole experience fun!" - Bob & Alice, Catawba NC



"It has been 14 years since I bought a car and I was getting overwhelmed with all the research and time involved. I knew I wanted a Toyota Sienna, but felt that no matter how hard I tried to learn how to buy a car, I would never be able to compete with car dealer sales staff who do this every day. I’m retired so getting a good price was important to me. During my reading I came across the idea of a car concierge and found Tom Paolella from an internet search. One phone call with Tom and I knew this was the way to go! He spent a lot of time to find out what was important to me in a car and it took only a few days for him to send a short list of cars to choose from. I was still undecided so Tom took the time to discuss all the cars with me and help me make the best choice. He immediately called the dealership and less than ½ hour later, I made final arrangements to buy the car. Tom stayed within my budget and found an amazing certified pre-owned Toyota Sienna XLE with only 8,000 miles! I never would have even located this car, let alone gotten the price that he did. It was well worth his fee to find the perfect car, negotiate a great price, and save me a lot of time and stress. Highly recommend!"
​- Terri, Pitman NJ

"As much as I love cars, I have always hated the car buying process. I have always felt unfairly matched when going up against professional salespeople in hopes that I was getting a good car at a fair price. Tom completely changed that experience. Tom was able to get my wife and I a GREAT car at a phenomenal price. And the truly best part for me was the peace of mind. Having Tom on our side researching vehicles and staying in touch with us throughout the process ensured that we were not being taken advantage of or being put into a car that was not the best option for us. Knowing that I had a professional on our side of the negotiation made things feel fair for the first time. I would not purchase a car again without Tom. Ever.” - Timothy (PA-C), Manhattan Orthopedic Care





“Here's a big THANK YOU to Tom and Car Concierge Plus for helping me with my recent purchase. Car shopping had always been a stressful and time-consuming experience for me, so I was appreciative when a friend recommended that I reach out to Tom. He made the whole experience extremely easy and pain-free by discussing my car needs and financial concerns, scheduling a test-drive, negotiating prices with the salesman, and making arrangements with the dealership so I could pick up my new purchase at a convenient time. It was that easy! I would highly recommend Tom's services to anyone looking to lease or purchase a vehicle. Thanks again for all your help!” – Julie, Wayne NJ



"I was unhappy with my current vehicle and ready to upgrade. But, the thought of car shopping and dealing with a 'schmoozy' salesperson made me procrastinate for far too long. I stumbled upon a recommendation through a mutual acquaintance and contemplated using Tom's services. I followed Car Concierge Plus LLC's Facebook page and read all of the testimonials, articles on "what to look out for" when negotiating a price, etc. I wasn't quite sure that it made sense to pay someone to do the dirty work. But, after deciding that an exploratory conversation couldn't hurt, I called. 30 seconds into the conversation with Tom, all skepticism was pushed aside. Tom is incredibly friendly, professional and knowledgeable (and very patient!). He made sure he knew exactly what I was looking for. He has tons of contacts with dealerships and leveraged his contacts to negotiate an incredible deal on my desired vehicle. He even managed to find me a 'non-schmoozy' salesperson! I don't know how he does it, but Tom managed to negotiate a great deal, as well as a trade-in, saving me a ton of time, stress and money. I walked into the dealership, took the car for another test drive, signed the papers and drove away. Tom was available to me throughout the entire process to make sure I was receiving the deal he negotiated. I couldn't be more pleased with the results and would absolutely recommend Car Concierge Plus, LLC to anyone looking to buy or lease a car. THANK YOU, Tom, for everything. You actually made the car buying experience exciting!!!” - Elizabeth, Holmdel NJ




"I HATE shopping for cars. Don’t get me wrong. I like driving a nice car. But the thought of having to search online or visit dealerships, sends me right to the dentist's chair. When my husband and I needed a new family vehicle to replace our long worn and loved Suburban, I suggested to my husband that we try Car Concierge Plus. Tom had been a colleague earlier in my career, and I had been following his new business Car Concierge Plus for many years. It intrigued me how he could take the pain and uncertainty out of car buying. It sounded almost too good to be true. Also, I was not sure if we could afford Tom’s service, or if the savings he would find would truly cover the cost of hiring him to negotiate our new car. I was wrong on all accounts. Working with Tom was the best decision we made. Tom helped us narrow down a long list of possible new cars. We discussed our needs and how the various cars best met them. Once we narrowed the list, he set up two test drives. We just showed up at the dealership at the scheduled time, and the sales person let us drive the car. We missed out on all the sales pitches and pressures. When done with the test drives, we just left and gave Tom our feedback. We were still uncertain which car we wanted, so Tom located and negotiated the price of both two cars we were considering — with the exact color and features we wanted. He was completely transparent, and strategized how to get an even better price then we originally thought possible. Once we had both offers, we were able to make a decision. The entire process, from our first call to Tom, to having the car in possession took about a week. It could have even been done in less time if my husband and I were able to move faster. I cannot imagine that we will ever buy another car without working with Tom and Car Concierge Plus. It was painless, without pressure, and we paid the lowest prices possible for our new car. It doesn’t matter where you live or what type of car you are looking for. Tom and Car Concierge Plus can work with you and make the entire car buying experience a pleasant one. Thank you again Tom. We will be back again!" - Stephanie, Darien CT

"It was the morning of my best friend's wedding day, and I as the maid of honor was running around doing my maid of honor duties when my car decided to break down. That was the last straw for me after having fixed it for the hundredth time - I knew I had to get a new car. I had 3 weeks to find a new car, since I was using my friend's car (the groom) while they were away on their honeymoon. I was already two weeks in and I had seen a few cars already and tried negotiating but it seemed that every car I liked would sell right away. I had one week left to find a car and that's when my colleague suggested I go to Tom and boy am I glad I did. I gave him the information on the type of car I was looking for in the morning and by evening he already had choices for me to see. We had an awful experience with one of the dealerships (Hudson Toyota) in which they wasted our time by not being honest about the car since all they wanted to do was sell it, but Tom gave them an earful and I'm sure he won't be giving them any business. I had changed my mind about the make and wanted to upgrade a bit which meant my budget would have to go up a bit too. I told Tom and he found me one that same day - he negotiated much less than the asking price including taxes and the car was less than I expected. This car was everything and more that I wanted, and I absolutely LOVE it! The best part was when I went to the dealership Tom had already spoken with them so I just had to go in test drive and sign the papers. Tom was always available when I needed him, even as I was signing the finance papers and they were trying to sell me on extras, I was texting with him and he was telling me yes and no to what I should get and no more than a certain amount, it felt like he was there with me. I am truly happy with his work and he definitely goes above and beyond to get you what you the best within your budget. I HIGHLY recommend him!  – Diana, Perth Amboy NJ

“Tom is LEGEND. I have just moved to the US with my family and he made buying two cars simple. He gave awesome advice on vehicle selection, found the right ones and handled the headache of negotiation. Tom saved me far more money than his fee and saved me many hours of my life at this busy time. He knows his cars, a true petrol-head, and is totally committed to the right outcome for his clients at the right price. He is also practical and gives sound advice. I cannot recommend Tom highly enough.” – Dan, Franklin Lakes NJ



"Both my daughter and I used Tom to purchase cars in the past year. We found him to be extremely knowledgeable, hard-working and communicative. In both situations Tom found the exact cars that we were looking for, confirmed that the cars were in the advertised condition, negotiated an excellent price, and arranged for very favorable financing and/or the delivery of the car to our doorsteps. We can't say enough good things about the service that Tom provides to his clients. He made purchasing a car a pleasurable experience from start to finish. Our family intends to use Tom for the purchase of all of our cars in the future and will refer him to all of our friends.” – Keith, Englewood, Colorado

“I know our son-in-law started Car Concierge Plus and has helped dozens of clients around the country, but we have never needed his expertise until yesterday. At 9:00am Tom Paolella found a car on the internet he thought we would like. By 3:00pm we were driving it out of the dealership. In between was amazing. He handled all the negotiations. Not only did he save us money on the price of the car, he got the loan rate lowered 2 times which also saved us lots more. Then when it came to dealing with the financial person and extended warranty talk, eek, I was lost. Thanks to Tom negotiating with the agent, we again saved a bundle. I had no idea so many costs were negotiable. It was the first time I drove away feeling like we had made a good deal. Thank you Tom!” – Karen, Catawba NC




“We’ve known Tom for years through my brother. Buying a car is like pulling out teeth and nails for my husband. Our last new car was 8 years ago. It was time. I was talking to my brother and he explained what Tom does and raves over the success he’s had in his past three car buying experiences using Tom, the most recent being this past summer. I called him up and we chatted and what I was looking for. My husband became involved in the conversation and based on that Tom made some suggestions and set up test drives. Based on the test drives I had some changes. Tom told us our part was over and he got to work. He was able to find a dealer to locate the car, color, and model we wanted. He was able to get more for our trade in which wasn’t easy considering it was 8 years old and we put a lot of miles on it. We went in and signed the papers, were given a tutorial on the car, and drove off. We’ve had the car for exactly one week and couldn’t be happier. Even my husband saw it’s worth when he went to Lowe’s and was able to use the trunk, and fold down (quite easily) the second and third rows to fit a Xmas tree, garland, and lawn figures and still be able to see out the back window driving home. It has been so easy carpooling this week with a third row that is easily accessible compared to the third row in our other car and school drop offs and pick ups have been easier too. Thanks Tom!! - Kristi, Basking Ridge NJ

"It has been a really long time since I purchased a new car and was not looking forward to the process at all! Thank goodness for Tom and Car Concierge Plus!! The entire process was painless and I felt completely comfortable with Tom handling all the details and getting me the best price on my new GMC Terrain! Thank you!! Anyone looking to purchase a vehicle should definitely utilize the services of Car Concierge Plus!" - Jenn, Keansburg NJ




"I heard of Tom's business from a colleague. I was at the tale end of purchasing a new car when my colleague told me about Car Concierge Plus. So when it came time for my son to buy his first car I reached out to Tom. My son had a limited budget, and I was not sure if Tom would even want the business for a small deal. Well he went above and beyond and helped us find something in our price range and, more importantly, safe and in good condition. Tom negotiated with the dealership and was able to bring the price to our budget. Even up until I was about to sign the papers for the car, Tom was helping and actually got a "miscellaneous" dealership fee taken off. I highly recommend Tom and Car Concierge Plus, and will definitely be reaching out to Tom the next time we are looking for a new (or used) car." - Jim, Long Valley NJ




REPEAT CLIENT! Thank you so much again to Stephanie Fitzgerald and her husband for believing in the services of Car Concierge Plus. Stephanie not only referred me to her mom, but then within 3 months used my services for a 2nd and 3rd time for a truck for both her and her husband.

“After referring my mom and husband to Tom at Car Concierge Plus and seeing the awesome deals they got, it was finally my turn to get a new car. Of course, I reached out to Tom and he delivered once again. I emailed him on a Monday morning and by that afternoon he found the exact car I wanted for a great price! The car I was driving at the time was in horrible shape so I didn't expect much as far as a trade in goes, but Tom was able to negotiate way more than I thought was even possible. He walks you through every step of the way, explains what is going to happen and is only a phone call or text away even when you're at the dealer in case you have any questions. The process is so easy that I don't know why you wouldn't hire Tom for any vehicle purchase. He makes buying a new car fun instead of dreadful. Thanks again Tom for everything you've done for my family! Although I won't be reaching out to you anytime soon (since we all have new cars), I will absolutely refer your services to anyone in the market for a new car. You're the best!”
​– Stephanie Fitzgerald, Manalapan NJ


"I heard about Tom and Car Concierge Plus from my parents and several of their friends who have used his exceptional service. I have bought and sold many cars in my lifetime, but never have I had such a wonderful experience. I had an idea of the car that I wanted to drive and had even made an appointment to test drive one. Then I talked to Tom, who totally took over my having to deal with the dealership or salesmen. It was fantastic! I was driving my new car home within 3 days of test driving it and got the deal of a lifetime! I haven't been able to wipe the grin off my face yet. Throughout every step, I knew he had my back and was a quick phone call or text away for every question or concern I had. I will never buy another car without him in my corner - ever!" - Michelle, Chicago IL


"This was by far the easiest car purchase I ever made. From the test drive to the signing of the papers, completely pain free. At the end of the day, we leased a safe and economical car for my daughter. I could not have asked for anything better than the customer service provided by Tom, as he was there every step of the way!!" - Larry, Bridgewater NJ


"Tom is a great advocate for the new car buyer. If you aren’t great at haggling, or aren’t an expert on cars and all of the many steps in the new car sales dance, Tom is invaluable. Saved me lots of time, lots of headache, and on short notice he got me the exact car I wanted, and got a great deal for me on top of everything else. And he did it all in about 3 days’ time. My total time investment with him? About 45 minutes start to finish (and that includes him negotiating on an extended warranty package with the finance manager at closing). I highly recommend him." - Daniel, Fishers IN



“Tom proved to be our savior! My mother-in-law crashed her car on a Saturday morning. We HAD TO replace it before the weekend was up, or else she would not be able to get to her work. I asked Tom to do the impossible: negotiate a fair deal to buy and pick up a used Toyota Corolla before the dealership would close. Within two hours we had a deal, and by 5pm my mother-in-law was on her way home in her new car. Tom was 'with us' all the time by phone. And later when we couldn't find the second key, he helped us order one. Now comes the icing to our cake. In the week following he ALSO negotiated a fair deal with the body shop for us, to sell her badly crashed car, and thus saved us another few thousand dollars! Well done! Highly recommended!" - Arjaan Everts, NYC




“Thank you so much for your help in buying my new Denali! I am not a fan of buying cars or dealerships, but your knowledge of the car buying and trade-in process made this endeavor painless. You got me a great deal from Straub Motors. Every step was laid out, and I think I spent less than an hour in the dealership from start to finish. Couldn't be happier with your service, and I will definitely refer you to my friends and colleagues. Thanks again.” - Anthony J. Costa, M.D.




"For the first time in my years of buying cars, Tom made this experience the most pleasant and stress free of my life. All I had to do was sit back and wait for the phone to ring with the deal already made. Tom got me a fantastic deal, delivered to my house, in perfect condition. Car Concierge Plus is the only way to buy a car. Thanks Tom for my beautiful car at a great price!"

- Georgia Freeman, Catawba NC





“My wife and I were looking for a new Subaru Crosstrek XV, with a tough-to-find trim and set of features. We called literally every dealer within a 50 mile radius of our home and spent HOURS trying to find our car. None of the local dealerships had the car on-site, but several promised they could get our car through a dealer-trade…ultimately none were able to deliver. Literally ONE day after contacting Tom and Car Concierge Plus, he found us a dealer who could get us the car we wanted right away. Just three days later, we were driving home with the car we wanted at a great price, which Tom was able to negotiate for us. He followed up with me several times, made sure we were satisfied, answered all of our questions, and in general provided a level of service that cannot be beat. Car Concierge Plus is a truly unique service but one that a lot of people may not know about or consider when looking for a new vehicle. If you have the car you want in mind and want to avoid the hassle of calling every dealer under the sun to get the best deal, then you need to call Tom. He will save you time, headaches, and most importantly, MONEY!” - Steve Robbins, Moorestown NJ





“Thank you for the great job that you did relative to my mom’s recent car purchase. I initially thought that your value was only to get the best possible price, but I now realize that my real savings was the many hours that I did not have to spend visiting the various dealerships and the long hours that are required to just get a simple price. You made it easy by reducing the selection based on our needs, negotiating a great price, and having everything set-up at the dealership to eliminate the long hours typical of a car delivery. This is the second time that we have used your services in the past 30 days, and I will recommend you to everyone that I know that is planning a new car purchase or lease.” – Kip Walker, Brielle, NJ


"We found working with Tom at Car Concierge Plus to be a positive experience during our search for a new vehicle. Not only did Tom prove to be extremely knowledgeable about the details around the car buying process, he remained committed to getting us in the vehicle we wanted at a great price all while providing a true start to finish white-glove service. Thanks for everything, Tom.” 
​- Dan and Vanessa Mironov


“Thank you so much for sharing your knowledge, time and energy in helping us get a fabulous buy on our new family SUV! Your expertise, guidance and research in comparing used vs. new helped tremendously in making the final decision (and one we would never regret)! Just when I thought I got a good deal (which it was) you came in and got us an even BETTER deal and saved us a bunch more! Thank you so very much, and we look forward to using your services in the future! I will absolutely recommend to anyone who likes to save money! Thank you again for your honesty, expertise and time!!” - Carlyn, Manalapan NJ

“Tom has an unlimited knowledge of the market and a passion for aggressive negotiating. A week before hiring him, my husband and I wanted to see what our options were to buy a car in a month or 2, and only a few days later he found us a deal for a brand-new SUV that was so incredible that we would have been foolish not to take it. We couldn't be happier with our purchase! Tom knows exactly where to find the most value for his customers and he will not allow you to settle for anything less than the best possible deal you can get. He would rather convince you to leave an offer on the table and walk away if he feels absolutely confident that he can find you a better deal elsewhere. I speak from experience when I assure you that his negotiation skills, knowledge, and experience will guarantee you the best possible outcome of making a purchase. I would never again purchase another vehicle any other way other than by hiring Tom. He is incredibly gifted and passionate about what he does. Thanks, again!” - Eileen Russell Gerber, Westfield NJ 


"As a family of 5, our Nissan Pathfinder was not cutting it in terms of room. It was time for a minivan. Not knowing much about the minivan class we reached out to Tom. He was incredibly knowledgeable, honest and patient with us. He allowed us to enjoy this process because it was absolutely stress-free. He paired the features that we wanted and needed in a minivan with the perfect make and model. We are so happy with our Chrysler Pacifica and will definitely be using Tom's services again for any of our car buying needs."
​- Amy & Pat, Red Bank NJ














"I had a great experience with the Car Concierge Plus service. Tom is a true professional and master at his craft of helping his clients purchase vehicles of their choice. I didn't have to do anything but show up at the dealership, test drive the car, and make the decision to purchase. Tom found the exact car that i wanted from exterior to interior, he negotiated the price on the car, all the paper work was done before I arrived, and he coached me with what to say in the finance office and exit with the exact payment i was aiming for. Again before i decided yes or no, i just had to test drive the vehicle. Of course it was yes and now I'm a proud driver of a Lincoln MKZ. Tom knows this car game and I will use his service each and every time i decide to purchase a vehicle. Thanks again Tom!!!"
​- Kareem, Newark NJ




"Thank you for taking the pain out of buying a new car. I love shopping, but feeling like I'm on the losing end of a negotiation with a car shark is not fun. You took on the hard stuff and left only the fun part for me, and I could not be more pleased with the deal I got and the vehicle!!!" Thank you! - Cathy, South Plainfield NJ



“I had the pleasure of knowing Tom in college as we hung around the same circles and our paths would cross quite often. Fast-forward 13 years and I began seeing his promotional advertising come across my Facebook newsfeed for several months. I decided to reach out to him to inquire about how his service worked knowing my time was coming to purchase a new car for my now growing family. Being a research and Consumer Reports junkie I knew what we wanted, a 2016 Toyota Highlander. I hadn’t purchased a new car in 10+ years so I wasn’t sure what car salesman gimmicks have changed over the years. Being in sales myself I felt like I might be able to handle the price negotiation, but I wasn’t feeling confident in my car knowledge and for me, the biggest challenge was finding the time. We just had our first child, were closing on a new house and moving from the city to the suburbs, we were constantly packing and on the run furniture shopping for the new digs, and all the while trying to rent our condo and keep it clean for the realtor. Tom told me the day we first spoke that the car will be the last thing I needed to worry about, he would have that taken care of and ready for pickup on the day that I choose. He was right! Tom instilled confidence in us that he had the most knowledge, ability and experience in negotiating the Toyota Highlander. He told me he had bought 7 Highlanders over the last year for clients and although he suggested contacting multiple Toyota dealerships he knew exactly where to go to get the best price. In the end, he located the exact car, model, color and trim we wanted out in PA and had it shipped to NJ, saved me $2,300 off MSRP (which was no small feat seeing as this SUV is one of the hottest selling in the country) and the best part was the paperwork was already filled out at the dealership for us to just walk in, shake hands, sign and we were in and out in 2 hours (including the hour orientation we needed to learn the features of the car). I imagine not many people walk into a car dealership at 8am on a Saturday and are driving off in their new car by 10am, headache free. For me, using this service was a no-brainer. I know very little about cars and how to negotiate for them. For a small fee, Tom was able to get the best deal possible, in my opinion. I would definitely recommend this service for anyone who either feels a bit uneducated about cars, and/or doesn't have the time or patience to go through the back and forth of a car purchase. Take it from the guy who just had a baby, bought a house and bought a car all in the same month! We will definitely use Tom again.” - Craig & Jackie, Middletown NJ 

"Tom delivered again for us! This is the second time using Car Concierge Plus and it was a great experience. The price was amazing and the process was very easy. Highly recommend Car Concierge!" - Michael, Fanwood NJ #carconciergeplus




“I am sure many can appreciate how emotionally taxing shopping for a car can be. Myself, I hate it to the point of being counterproductive. I found Tom years ago and was thrilled that he had a service that removes that anxiety and, for me, the constant calls from a salesperson. Three cars later, I still use Tom and his service. If he ever closes Car Concierge Plus I will be forced to drive whatever car I have, at that time, until I’m dead. Keep up the great work, Tom.” – Craig, Rochester NY

“This is our third timing buying a car with Tom, and we could not be happier!! As always, Tom provides a great experience that is stress-free and efficient. This time, we needed a car quickly for my husband's business, and Tom found us a very fuel-efficient car and got the deal wrapped up within 4 days at a great price! Tom is always available throughout the entire buying process and it's such a relief to feel like someone is on your side when going to a dealership. We will use Tom for all future purchases, and we recommend him to our friends and family all the time. Thanks again, Tom!!” - Stephanie, Englewood CO



"I would not buy another car without consulting with Tom Paolella first. Not only does he secure a great deal but Tom was extremely knowledgeable and made the car buying experience hassle free and downright pleasurable. His expertise in navigating the waters of purchasing a vehicle out of state to get the best deal for a rare car made the process seamless. In purchasing my i8, he even investigated the option of Lebron James’s i8 that was up for sale several states away. Who does that? He goes above and beyond. Needless to say Tom has my highest recommendation.” – Dr. Rick, Greenville NC

"Tom did a fantastic job. I did my homework and the price he got us on our new 2018 Subaru outback was significantly better than we could do on our own. He simplified the process to the point that buying this car was actually fun! (in the past I found this overly stressful). I got exactly what I wanted the second I walked in the door. Going forward I won't buy a car without him. Thank you Tom."
​- Nick and Lauren, Somerville NJ



“I've known Tom for over 20 years. He has always been a solid, trustworthy, honest guy, so I didn't think twice about using his services to lease my new car. I contacted him a few years ago after flirting with the idea of selling my car and getting a new one but I decided to hang on to it and wait 2 years. Tom had said, "Whenever you're ready, let me know." I felt no pressure whatsoever. Fast forward to October 2017, I decided it was the time to sell my car and lease (for the first time) a new car. Tom made every step completely seamless, from arranging a test drive, to negotiating the lowest price (what I was dreading the most of this process), to arranging an easy pickup from the dealership. Once Tom found me the lowest price on a lease and a great price to sell my current car, I literally showed up to the dealership and was in and out in less than 2 hours. Tom's knowledge, expertise, and negotiating skills are second to none, and I will continue to refer my family and friends to him! Thank you, Tom!” - Cara, Cranford NJ

"We wholeheartedly recommend Car Concierge Plus for anyone buying a car. Tom simplified what can be a very difficult and stressful process. He was readily available to answer any questions, he set up all appointments and advised us on pricing and purchasing options. And he was able to negotiate and balance our different demands to make us both happy! Through his due diligence and research he found the perfect car at the price we wanted. His expertise and passion for cars is contagious! Tom offers this service because it allows him to share and use his passion to help others. Highly recommend!!" - Sheila & Don, Red Bank NJ

"Beep, beep who got the keys to the...Cruze! Vrooooom! Since June I’ve rented six cars and have had countless Uber, Lyft and Metro rides. It all lead me to today: I am officially a car owner for the first time in my life! I fell in  ❤️ with the Chevrolet Cruze when it was one of my rental cars and I was excited to find out that it had a hatchback option. I was originally going to lease a car but it made more financial sense for me to buy so I did just that! I feel so grown! Lol. As most of you know, you spend a lot of time in cars in LA so I wanted my first purchase to be a car I love and that I don’t mind being stuck in traffic in. Buying/leasing a car is a daunting process so I need to thank my car whisperer Tom Paolella of Car Concierge Plus, LLC for leading the charge on the best cars for me, setting up several test drives and negotiating the most affordable price so I didn’t have to!!! Thank you to my trusting car saleswoman Delores Bealer Joshua for also being a joy throughout this process! She has a hashtag #DeeDeeLoyal and I understand why now." 
- Alexis, Los Angeles CA

"As I was moving out of the city and into the suburbs, I needed a new car and I wasn’t looking forward to dealing with the hassle and aggravation of leasing a car, especially since I never leased a car before. My brother referred me to Tom. We had an initial call about price points and the types of cars I was looking for and explained what he does and introduced me to leasing. Tom was great and guided me every step of the way and I ended up with the exact car I wanted at a great price. All I did was show up at the test drives and to pick up the car. Tom's service was worth the price and it was the least stressful experience I ever had for such a large transaction."
​– Arthur, Mount Vernon NY​




“I’ve been buying my own cars for years & thought I was pretty good. Once I took revenge on a dealer that sold me a used Rabbit (‘it’s a great car!’) I believed the salesman. Within a week it smoked like a chimney & I later learned the whole rear end had been wrecked & rebuilt. I went back a year later & mercilessly beat down the price for a 4 wheel drive Subaru & paid by check after telling them I’d pay cash ( ‘hey cash it, that’s cash’). That was a while ago. There’s more, like when the dealer refused to exchange a car the same afternoon after I drove it home & we had a 3 hour standoff. So when I was referred to Tom’s Car Concierge service it sounded like not a bad idea…let someone else put up with the BS…but could he get me a good deal? That was in August 2016 & my wife & I were looking for an Audi Q5. We did a lot of research, found a dealer & Tom walked us thru the whole process. It went smoothly; Tom dealt with the dealership & the paper work. He told us to call when the finance officer started the closing deals & not to accept anything without talking to him first. Does anyone notice cell phones don’t work in most car dealer finance offices? We were getting sucked into the extended warranty, the nitrogen tire refill program & the dent protection (all sounded so good) when I finally excused myself & we went outside to call Tom. He talked us down to earth & we closed the deal with just the car less the $5000.00 add-ons. We’ve never looked back. So when it was time for me to replace my 14 year old Acura MDX (one of the best cars ever from the 2000s) I ran a couple of contenders past Tom & he, without hesitation picked the Honda Pilot. I’d seen this car & thought it ok so I took a closer look. Ah, lane control, NAV, blue tooth, all-wheel drive, air conditioned seats, top quality ratings! Tom found several 2016 models & as we looked them over we agreed the price difference made it impossible not to buy a new model. Within two days Tom found me a 2 tone grey on grey Pilot at a nearby dealer and best of all, he negotiated a $4,000.00 discount – nearly impossible on a Pilot. I went to see that the car was what I expected. When I returned two days later, all I had to do was sign & drive it home. Easy-peezy! The sale was all done & the salesman out of the way. Lastly, there was the finance officer, the interest rate & all these great extras & of course, the cell phone didn’t have reception. Eventually I got Tom on the phone and he blew thru the paper work, I sat just back & watched. He probably saved me another $4,000.00. It’s been two months since I got the Pilot & it’s already been thru a hurricane, back & forth to N. Carolina & back & forth to Georgia. I love the way it handles on the road, the accessories and the look. Really a great buy. Thanks, Tom!” – Barr, Fort Lauderdale FL

“My husband and I were ready to upgrade to 'family cars,' and with a baby on the way the last thing we wanted was the stress that usually comes with the car buying process. Working with Tom eliminated just about all the hassle and headache that you'd expect when purchasing 2 new cars. We told him we were in the market on Monday, and were the proud new owners of an Accord and a Pilot by Thursday night. We got the exact cars we wanted at an unbeatable price, and owe it all to Tom's attentive customer focus and excellent negotiating ability. If you need a car, call Tom- you won't regret it!!!” – Lori, Middlesex NJ


"Within the first few minutes of speaking with Tom, it became abundantly clear that he knows a lot about cars. Tom was able to assess my "needs" vs. "wants" and make sensible recommendations that aligned with my budget. I am confident that his thorough research and knowledge of the business got me the best price out there. I would definitely use him again. - Jessica & Doug, Montclair NJ

"I hate buying a car. Being a single female it is a daunting task to find a car dealership that takes you seriously. I heard about Tom and contacted him. Tom listened to what I wanted on the car and what my budget was. He walked me through turning in my leased car and found a new SUV that was even better than I imagined. The process was fast and stress free. I plan on using Tom for all future car purchases and can't wait to recommend him without hesitation to friends and family." - Karen, Westchester NY

"Hi Tom, I want to thank you for your assistance in leasing my new set of wheels.  You facilitated the entire process from  that of an exhausting and frustrating experience in dealing with various dealers to that of a Monday morning quarterback.  That is "knowing it all and yet doing nothing in the process".  I'm thoroughly enjoying my new Subaru Forester.  I would certainly recommend your service to anyone in the process of getting a new vehicle and also of wanting to get out of a lease in order to lease another.  Ha! life is beautiful especially when others do the work for you.  Job well done Tom!!!" - Len Ruggieri, Lincroft NJ

 






 





​“When my family and I bought a new car last October, I thought my car buying days were over for a while. Then, my husband and I came
to the realization that we needed a bigger vehicle for our growing family and traveling needs. Since negotiating at car dealerships makes me ill just thinking about it, I was so grateful to have found Tom to help guide us through the negotiation process. 
Tom was amazing and he did everything for us. He found us the dealership, negotiated the trade in price of our 2 vehicles and got us into

the car we wanted at the price we could afford. Tom was very attentive and the process went much more quickly than I had originally anticipated. The best part of the whole experience, Tom did all of the work over the phone. My husband and I live in Colorado and Tom lives in New Jersey. He didn't even need to stop foot in Colorado to get the deal done. I would highly recommend Car Concierge Plus. If you want a smooth and seamless car buying experience, it's an opportunity you won't want to miss!” - Hannah Raynes, Boulder CO


















"Thank you Tom. What a great experience. It was totally painless for us. You did all of the work. We just told you what we wanted, make, color, options and you delivered the exact car. We also told you the numbers that we were quoted at a dealer we visited for a 39 month lease. You negotiated on our behalf and not only beat it, but you came in $6,747 LESS over the course of the lease!!! Tom, you are amazing. We will never buy another car without going through you. We will also recommend you to all of our friends or anyone that we think could use your service. We cannot thank you enough." - John & Michele, Moorestown NJ













"Tom is a great advocate for the new car buyer. If you aren’t great at haggling, or aren’t an expert on cars and all of the many steps in the new car sales dance, Tom is invaluable. Saved me lots of time, lots of headache, and on short notice he got me the exact car I wanted, and got a great deal for me on top of everything else. And he did it all in about 3 days’ time. My total time investment with him? About 45 minutes start to finish (and that includes him negotiating on an extended warranty package with the finance manager at closing). I highly recommend him." - Daniel, Fishers IN







“I have been a car consumer for more than 40 years, always researching, test driving, agonizing over over trade in value, and the most feared negotiating and haggling over price. Never again! From my first phone conversation with Tom, I felt certain I had made the best decision. All the stress of car buying was gone. My wife and I are up in northern Vermont, where used car selections are limited. We were looking for two cars, very slightly used, and very specific models, features and colors, so we needed to expand our search area. A few weeks later, we are in possession of two beautiful cars, having saved many thousands. Toms expert services more than paid for itself, by a long shot. we have already given his name to a half dozen friends who have heard of our experience with The Car Concierge!” 
- Chris DDS, Stowe, VT




"As a family of 5, our Nissan Pathfinder was not cutting it in terms of room. It was time for a minivan. Not knowing much about the minivan class we reached out to Tom. He was incredibly knowledgeable, honest and patient with us. He allowed us to enjoy this process because it was absolutely stress-free. He paired the features that we wanted and needed in a minivan with the perfect make and model. We are so happy with our Chrysler Pacifica and will definitely be using Tom's services again for any of our car buying needs."
- Amy & Pat, Red Bank NJ



"I've never been too confident when it comes to buying a car. I've always felt that dealerships have the advantage when you walk in and know what you want. With the last car I purchased, I felt I did not get the best deal so I decided to give Tom a try. I've known him since high school and had seen him advertising his service on Facebook and thought it was right up my alley. I knew exactly what I wanted and was hopeful that Tom would be able to get me the best possible price. Sure enough, he was able to get a significant discount off of the sticker price AND he was able to negotiate an additional service package for A LOT less than they were charging. All it took was a couple of phone chats and text exchanges with Tom - in which he was genuinely excited to search for my car! - and I was signing paperwork at the dealer within 2 weeks of giving Tom the green light. It was a pleasure working with Tom and I've already recommended him to my mother and a coworker, who will both be in the market for new cars very soon!" - John, Aberdeen NJ




"Using Tom as my car concierge was the best decision that I made. I found out about Tom from my daughter who used his services to find her a used car about a month ago and she was very happy with his professional services. Purchasing my Lexus RX350L couldn’t have been an easier process. I called Tom, we talked for a bit on what I wanted in the car, and within days, he contacted me with the name of the dealer and salesperson to contact. I went down to the dealership, spoke to the salesman and signed the paperwork (which the salesman had prepared ahead of time, no waiting for hours in the showroom) and drove off in my brand spanking new Lexus RX350L. And Tom saved me a nice sum of money in his negotiations! So what could be easier? If you have some hesitation about putting money upfront for Tom’s services, don’t. It is well worth having Tom as your concierge working with his contacts in the car sales business to get you your best deal." - Mark, Old Bridge NJ











"Tom made the impossible possible, the stressful seamless and the skeptical confident! No matter WHAT your situation is, financially, time restraints, credit score, etc. Tom can make it happen. For months I dreaded the arrival date of turning in my lease knowing I would have some "challenges" to get through. He 100% identified with all the issues, was non-judgmental, comforting and put me in an incredible vehicle I am blessed to have! Even though I told Tom I would be fine with just about any option he could pull off, he really went the extra extra mile to pinpoint that exact vehicle options I dreamed. I was in and out of the dealer - a big shot out to NEIL and STEVE at SCHWARTZ MAZDA! All paperwork was ready upon my arrival and I was in and out in 20 minutes, back down the parkway in my new CX-9 sunroof open, stress free and radio on. Not even 5 minutes after leaving Tom checked in (from across the country in a different time zone!) to MAKE SURE everything went smoothly. Car Concierge is the way to go for ANYONE in ANY situation looking to find the best deal on the vehicle they want! Much love and thanks to Tom!" - Darlene, Hillsborough NJ



“I have bought my fair share of vehicles and while I consider myself a decent negotiator, I have never come away from a vehicle purchase feeling as though I got a great deal...until now. Tom was instrumental in making sure that I not only got the vehicle I wanted but that it also fit into my budget. His patience and expertise helped make this by far the most enjoyable car buying experience I have ever had.”
​- Rick, Trumbull CT




“I had absolutely no time to handle all the details necessary to do the research, find the possible vehicles, negotiate the price and arrange for pick up. Tom knows everything there is to know about the cars and the process, and I am in the car I have wanted for a long time because his car concierge service made it possible. It was a simple, straight forward process and Tom is terrific to work with!”
​– Ellen, Wayne PA


"If you're reading this review, you're wondering if CCP is worth it. It absolutely is. Tom has helped me with purchasing my last two vehicles, and I'll never buy another car without him. Know nothing about cars (like me) and need someone to hold your hand through the entire process? Tom is your guy. Total gear head looking for something super specific? Tom is your guy. Just want to get the best price possible on your next car? Tom is your guy. He works absolute magic -- the deal he got on my new Subaru was fantastic, and he even went the extra mile to locate the hard-to-find color combination I wanted so that I wouldn't have to settle for second choice. Tom knows cars, knows how dealerships work, and knows how to manage the system in YOUR favor, not the dealer's. I felt so confident throughout the whole process knowing Tom was in my corner, and he earned that confidence and trust with his kindness, communication, and expertise. I cannot recommend CCP highly enough!” - Christi, Valhalla NY

"I got in touch with Tom through a mutual friend that knew I was looking for a new ride. I will say that as a businessman that thoroughly enjoys negotiating, I was a bit skeptical at first, but with 3 younger kids and a very specific idea of what I wanted, time was against me. Thus, I reached out to Tom and I can say with absolute confidence that both Tom and his service are AWESOME!! In speaking with Tom a couple of times to give him an idea of what year, make/model I was looking for, with approximate miles and price, he then advised he would get back to me in a few weeks with what he found during his research. Tom whittled down the inventory of used cars by eliminating accidents, multiple owners, shady dealers, etc. and came back with 4 respectable options initially. He also mentioned that if I didn’t care for any of the 4, he would continue his search based on my criteria, which I respected professionally. Well, through our conversations, he knew I REALLY liked nice shoes, so 1 of the initial 4 options Tom wasn’t sure if I would like, but told me that “the rims are sick”, and turns out he was right. Tom was even able to liaison directly with the dealership to coordinate a test drive, as I was flying back into Baltimore with my family before driving back to Philadelphia. With Tom leading the relationship of the deal, it was pressure free, as the sales folks persevered to close the deal, I just kept telling them “Talk to Tom, Tom will handle that”. And Tom did just that by negotiating EVERTHING (including my potential trade-in that he got me top dollar for, but I wound up selling privately). As such, all I had to do was sign some paperwork, pay and I was out of the dealership in under an hour (unheard of) !! Even my salesperson at the dealer commented to me how impressed she was with how responsive and professional Tom was, and how fantastic it was doing business with him !! Thanks Tom, I’m thoroughly enjoying my ‘Beast’ (again), and already got a few referrals lines up  😉 - Jarred, Mickleton NJ




"I have never had much luck searching for new or used cars, purchasing cars, or getting a great deal once I found one. When I had to begin to look for a new car again - (well before I was planning), Tom made the process much less stressful and much more enjoyable than it had ever been before. After having a car accident in which my previous vehicle was totaled and realizing that in order to continue to commute the 36 miles roundtrip to work every day, I would need to purchase a new vehicle and fast. After driving around in a rental vehicle for 2 weeks in hopes that my car could be fixed, and then realizing once the car was totaled that I had less than a week to find something new, Tom made that happen for me. Once I had received the insurance money from the accident, Tom was willing and able to move very quickly to secure a great vehicle that is the right size for my growing family. He was able to find and secure a used vehicle with financing in less than 4 days. As a father of 3 young children, I knew going into it that I would have to consider purchasing something with a 3rd row. Thanks to Tom's research, knowledge and personal experience, we were able to decide on a 2011 Mazda CX-9 with AWD, and a 3rd row. This car has been great. It gets much better gas mileage than my previous vehicle, has almost 120K miles less, and long trips have been a breeze now that I don't have to worry about the 3 kids fighting with each other in the back seat (thanks to the 3rd row). I would definitely recommend Tom to anyone who hates the process of car buying. He really took the stress out of the whole process. If and when my wife's car needs to be replaced, I will not hesitate to contact Tom again to have him help me find a new vehicle." - David, Ballston Spa NY




“I HATE car shopping. But with 4 kids I outgrew my current SUV. Faced with buying a new SUV, I promptly called Tom. Not only did I get the SUV I wanted at a great price, I also got top value for my trade in - even with a bad CarFax report I wasn’t aware of when I purchased it. In addition, at the last minute the dealership wanted me to pay $400 for a remote start that they “didn't know" the car came with. I offer $200 but Tom intervened on my behalf so that I paid $0 extra.” - Michael, Middletown NJ




“When we were referred to Tom and Car Concierge Plus, we weren't sure what to expect from the service. We thought that this may be the best or craziest way to buy a new car. But after one conversation with Tom we were sold. By working with Tom on just this one deal I can’t imagine buying another car without his service. We all know how difficult it can be when dealing with the slick mangers and pushy salespeople at the car dealer. Tom handled all the painful steps in the process so we could focus on finding the perfect car for us. Tom gave us recommendations tailored to our needs, set up our test drives, kept the pressure salesmen at bay, found our specific car (trim and color combination) and negotiated the entire deal (below dealer invoice) including two trades. We couldn't be happier with our new Audi Q5! We really can’t thank Tom enough for how great he was to work with and for making our car buying experience so enjoyable. If you are in the market for a car you can’t go wrong working with Tom and Car Concierge Plus. Thanks again Tom and we will be repeat customers when it’s time for our next car.” - Paul Oliva and Diana Mattina, Hoboken, NJ




“After experiencing endless hassles from multiple car dealers in trying to obtain a car, Tom made this a totally painless and efficient process. Taking my resources into account, he obtained the best deal out there. I highly recommend his service. Tom is one of the good guys in the car industry, of which there are few - before I went to Tom, I asked 50 people to recommend an honest car salesman and no one could.” - Tom Isaac, Bensalem PA




REPEAT CUSTOMER!!! “Nothing makes me crazier than spending time at a car dealership. I don’t know why, but I feel anxious and just want to leave – like an antelope in the lion’s den. So, I found Tom and loved the service he described. I had a great experience. Tom negotiated my Lexus to the point that I only showed up to sign papers and leave. Ah, sweet relief. So, when it came time to replace my wife’s Suburban, I knew exactly what to do – call Tom. He did it again. Found the exact Suburban my wife wanted and saved us a ton of cash and headaches. If you’re the guy that loves bickering and debating and spending countless hours sitting in a dealership, while a salesmen ‘checks with his manager,' Tom is not for you. But, if you value your time and want your stress level to stay low, call him. He does a great job. Money very, very, very well spent. I’ll be calling again when my kids are driving - thanks.” - Craig Lamb, Penfield NY





"I was absolutely thrilled by my experience working with Car Concierge Plus. I was dreading the process of finding a good deal for a new car, but Car Concierge Plus make the process painless. I am 100% confident that Tom found me the best possible deal around, and I couldn't be happier with my new car! I've already recommended his services to many of my co-workers and friends.” 

– Jan, Morristown NJ





"Working with Tom was honestly the best decision we could have ever made in our recent search to buy a car! Like most people my
husband and I have very little free time, let alone to search the Internet and go to random car dealerships where we know very little about buying a car. We also had bit more difficult of a search as I was in the market for a pre-owned car to commute with, and again being that I know very little about cars in general I knew we had to call Tom to help us with this endeavor. He helped us narrow down a car that is safe, fuel efficient, and something that I actually want to drive. I would throw ideas at him and always appreciated his honest opinion on the cars I was considering. The best thing I think about the whole process is that Tom does all the work over the phone, all we had to do was show up at the dealership test drive the car, and make a decision! I firmly believe in spending money on things that make my life easier, and Car Concierge Plus definitely got the job done, and in a very stress- free way. I would highly recommend using Tom in whatever kind of car you are looking for. I know we will without a doubt use him in our next car buying process." - Kim, Middletown NJ

NJ


"Thanks to Tom Paolella of Car Concierge Plus for the best experience purchasing my new ride! I couldn't recommend his service more
for hassle free car buying with great deals." - Chris, Laurence Harbor NJ 

“I've always felt that after I dealt in the car buying process that I needed an aspirin and a shower. Having just purchased a new 2014 Avalon using Tom Paolella's Car Concierge Plus, that no longer is the case. Having done my own research on the internet and comparing prices with what Tom was able to do for me, I can recommend his services without reservations enthusiastically. I used Tom's flat fee method and wound up with a big savings. For the skeptics out there who have reservations, you can't lose if you opt for his "work out your best deal" option as well.”– Dr. Ted Kwiatkowski, Middletown NJ


"Tom and Car Concierge Plus made my car buying experience so stress free. I told Tom which cars I was looking into and he contacted several dealerships to get me the best deal. He did just that. He made a deal that I would never have been able to achieve on my own. He did all the leg work while I all I had to do was agree to the price, sign the paperwork and pick up the car. I'm more than happy that I chose Tom to help me with my whole car buying process." - Eric Eclarinal, Middletown, NJ


"What were the chances that almost one year to the day after, unavoidably, hitting a deer on the Garden State Parkway you would then fall victim to a drunk driver and that both cars would be totaled? After the first incident, my injuries were minor, but the realization was major -- I needed a car immediately, but didn’t plan on the expense of covering what was not covered by car insurance. My husband and I thought we did our homework before visiting dealerships since we knew the make and model of the car we wanted to purchase and we had a ballpark figure of what was conceived to be a fair price. However, a few days before we planned to purchase the car, we decided to reach out to Tom just to see if it would make a difference with price. Tom promptly began his research and, within 48 hours, came back to us with news that he could secure the same vehicle at a savings of almost $1,700 from what we thought was the best price available! When circumstances found us needing another car, it was without hesitation that we consulted Tom and, once again, he professionally and courteously attended to our car shopping needs. Having faith in his credibility and dependability, I was able to recover from my injuries with peace of mind that the chore of replacing the vehicle was in good hands. Within days, I received a call from Tom giving me information on two vehicles which met our specifications; he had done his homework well and negotiated a wonderful price in record time! My husband appreciated the fact that he made just one trip to the dealership to do the paperwork and attend to financing.  I wouldn’t hesitate to refer the services of Tom Paolella to anyone who needs to buy a car but either doesn’t want to or can’t invest the time and energy to do all of the research, shopping and price negotiations." - Julia, Galloway NJ


"We contacted Car Concierge Plus knowing we wanted a luxury sedan and more importantly, something that was fun to drive! Since this was our second time working with Tom we knew it would be a great experience and Tom didn't disappoint. He took the time to discuss our options and we narrowed down the search to 2 mid-size luxury sedans. He set up a test drive for us but we quickly realized that what we originally thought we wanted was a little too small. Without hesitation Tom went back and found us a great car. He negotiated the price for our trade, advised us on an extended warranty and we spent a total of about 20 minutes at the dealership signing the papers. The service he offers saves so much time but it also removes so much second guessing - Did we consider all our options? Could we have found a better deal? Did we leave money on the table?We have recommended Car Concierge Plus before and we will continue to do so. I am so glad we came upon this service." - Nicole, Bethel CT

"Even with web access to an endless amount of car buying information services intended to give us (consumers) an insight into fair pricing data, transparency and anxiety-free experience...when we eventually visit [the] dealerships...we are caught off guard by the orchestration of additional charges and renegotiating techniques, designed to inflate the price of the vehicles. This is what happened to me recently which caused me to alter my new-car-buying plans, and led me to Car Concierge Plus and Tom Paolella! Needless to say, Tom took an immediate active role and organized [a] flawless transaction between the dealership and me, and three days after contacting him, I drove away from the dealership with a new car!! I gladly note that Tom Paolella's message for a stress-free process is as expected. Thank you Tom!!!" – Ursula Goldblatt, Port St. Lucie FL


"To be frank, (and I have dealt with this a lot over the years), NJ dealers are the kings of passive aggressiveness, and I highly doubt I could havegotten anyone to cooperate in any reasonable manner without Tom's help. Tom did a great job finding the car I wanted and arranging the terms of my lease. The dealerships in my area are sometimes difficult to deal with and I would not have been able to get my car at all, let alone the great deal he got me, without his expertise. His services were absolutely vital." - Michael, Hopatcong NJ

“From the first step, to when I stepped into the perfect car for me, Tom was amazing. He took all the stress, confusion and work out of the process. He asked the right questions, listened, went to work, and fought for every dollar off the final purchase price. I am so busy and uninformed that searching for the perfect car would have become a rushed process in which I would've settled for something I could find easily and quickly. Tom's experience saved me money and turned a stressful process into a joyful one. I will be using him again and have already given his information to friends and colleagues. Thanks Tom!” – Michael, Indianapolis IN

"After a nightmare experience at a Ford dealership where they tried to sell us a different package then was agreed upon, we were referred to Tom by a family member. I spent just 15 minutes on the phone with him and immediately felt so much better. He handled everything from that moment. So, to the point...i am ecstatic to say that both my wife and i are driving our 2 brand new 2018 Ford Explorers (which we have aptly named "Magellan & Columbus")! Tom got us the EXACT 2 vehicles we wanted and saved us thousands of dollars from our original deal! He is a pleasure to work with and we will never purchase another vehicle without his services"
-Vincent & Estefania, Holmdel NJ



“We worked with Tom to buy our certified pre-owned 2014 Toyota Camry. We were not looking forward to the arduous task of researching cars and negotiating with dealerships. We spoke with Tom on Monday. He helped us narrow down our choices on Tuesday. And on Saturday, we picked up our car. I couldn't believe the whole process took less than a week. We got a fantastic price on an excellent car, and the entire process was painless. Tom was so honest and upfront about what we should expect. Furthermore, he listens to what you want and works hard to deliver just that. We never felt pressured to spend beyond our budget. Going into the dealership, there were no surprises. Tom walked us through the process ahead of time and was on call to handle the negotiation for our trade-in. We literally just had to show up, test the drive the car, and sign the paperwork. As we were wrapping up, our sales associate told us that Tom was great to work with and admitted that without him, we wouldn't have gotten such a great deal. I won't buy another car without Tom's help again, and I would recommend his services to anyone.” - Kristen & Jason, Jersey City, NJ

"The process of buying a car has always been something I've dreaded. Never interested in doing the necessary research and being absolutely awful at negotiating are not a recipe for success. I COULD NOT be happier that I heard about Car Concierge Plus from a friend and immediately had to learn more. From the moment I spoke with Tom to go over what I was looking for I knew that this was going to be one of the best decisions I've ever made. He was so thorough and honest about his process and walked me through everything in great detail and in a way that I felt completely comfortable with what I was doing. Everything from the test drives to the day I drove my car off the lot were just smooth sailing. No one ever spoke to me about money. No one ever tried to really 'sell' me anything and yet I still felt like a valued customer. I would recommend this service to anyone. Whether you love buying cars or have zero interest in the process (like me) - I would highly recommend working with Tom to get you what you need. He's so committed to his customers and seems to absolutely love the process - it seems silly to me not to. Thanks again Tom." - Erin, Metuchen NJ


"Tom is amazing! He provides some of the best customer service you will find in any industry. Tom is incredibly knowledgeable and attentive during the car buying process. He is so helpful and communicative that it alleviates almost all the stress of buying a car and actually makes the experience fun! This is the second time we’ve used Tom’s service to buy a car this year, and we have recommended Tom to two members of our family who have also bought cars. We would not think of buying a car without Tom’s insight and assistance. He knows the ins and outs of the auto industry and will go to bat for you at every turn. It’s incredibly reassuring to have an expert like Tom in your corner!! Thank you again." - Stephanie, Boulder CO

"Working with Tom was great. He helped us navigate the car buying process all the way through, and even when we were making the deal at the car dealer, we were able to speak with him on the phone to help us decide whether to purchase the additional items the dealer was offering. Tom definitely made the whole experience a lot easier." - Laurence, Montclair NJ

"Tom - Thank you again! With all the stress in our lives between a new baby, new job, new state, moving, etc, you helped immensely with alleviating what would have been another stressor. As DIY-ers, when we reached out to Tom for help with our new (to us) car purchase, we were skeptical but Tom impressed us with his professionalism, responsiveness and knowledge. Within a few days, we had a list of vehicles that were exactly what we needed and shortly thereafter, we had our new CR-V. He took the stress out of the process, was available from beginning to end and shared helpful tips that we wouldn't have otherwise known. To top it all off, he found a fantastic deal at a price that was below the average market asking price. We will absolutely recommend Tom to our friends and family and expect to reach out to him for our next car purchase.” – Aislinn & Kash





"Chris and I were looking at cars for a few months prior to getting serious about making a purchase. I am the kind of person that needs to think things out, look at all my options, think some more, then finally make a decision. We had received written quotes from a few dealerships in our area so I could then sit and decide what I could realistically afford. After the course of a few months and a couple more test drives, I HAD to have the fully loaded Acura MDX Advanced, with the heated steering wheel. The prices that we were given were slightly above what we wanted to spend, but again, I HAD to have this gorgeous car. That’s when we called Tom to see if he could get us closer to our budget. Tom quickly revealed that one of the dealerships pulled a little trick on us. They knew our budget and failed to include any sort of taxes or fees into the quote and also wrote us a quote on a lower model MDX despite writing on the quote “Advanced”. Apparently sometimes they do this when you love the car so you’ll come in, think of it as an honest mistake and still make the purchase at the new inflated rate. And honestly, we would have done it too. Tom got on the phone immediately and started calling around, including the dealership who wrote me that phony quote. Less than 24 hours later, I was driving home from a different dealership with my brand new, fully loaded 2017 Acura MDX Advanced with 8 miles on it that I put on it while test driving. Meanwhile, the original dealership was still playing games with Tom over pricing, not to mention it was on the car the GM was driving with over 1000 miles on it already! Tom, seriously, thank you. You saved us the hassle of negotiating, saved us THOUSANDS of dollars on the price of the car and got us a monthly payment that worked for us within our budget. We literally walked into the new dealership, test drove the car and the paperwork was all complete waiting for us to sign. You walked us through the trade in process, which was foreign to both of us. Your knowledge of the industry was apparent from our first phone call and we highly recommend your service to anyone looking for a new or used vehicle. PS - the heated steering was so worth it! Thank again!" - Chris and Corbi, Shelton CT


"I first learned about Car Concierge Plus from my dad, who raves about Tom Paolella and his company. Given my dad’s overwhelmingly positive experience I gave Tom a call and it was as simple as ordering takeout! Tom asked me what I was looking for, my desired lease term, make, model, color, etc. And then literally two days later, with him doing ALL of the work - he was calling me with a lease offer that far exceeded my expectations. And to be honest - had me a little embarrassed as he BLEW away the best price that I was able to negotiate on my own! Not only that, I get the feeling most dealers know that when Tom’s clients walk in the door to sign their papers they know the number Tom gave them is the only number they expect to hear - so no surprises at the dealership! Run, don’t walk to the phone to call Tom to handle your next car buying/lease experience. He handles everything, communicates throughout the process, and delivers undeniably excellent results. We love our new Honda Accord Touring 2.0, and love the price he got us even more! Thank you, Car Concierge Plus!” - Matt & Melissa, New York NY


"I was lucky to have Tom help me and my husband with: (1) the purchase of a pre-owned car, and (2) the lease of a new vehicle. Not only did Tom help us get the best prices, but most importantly he guided us through the process. At no time did Tom tell us what to do; instead, he gave us pros/cons and best pricing of all choices and was patient with us while we took the time to make the decision. Some of our questions were: (1) What make/model of pre-owned car should we look at?; (2) Should we buy out existing lease or sign new lease? Tom narrowed down (and recommended) the best possible choices and values of pre-owned vehicles that were within our budget and would also meet our family's needs. With regard to the lease, we decided to lease a new car (instead of lease buyout) because we knew that the numbers pre-negotiated by Tom with the dealership could not be beat. Tom saved us considerable time and stress. Tom found the closest dealership that offered the best price on the car we wanted. All we had to do was go into the dealership, pick out a color and sign the lease paperwork. I strongly urge everyone who is looking to buy (new/pre-owned) or lease a vehicle to contact Tom/Car Concierge. I will definitely be recommending Car Concierge to friends, family and colleagues." - Monika, Manalapan NJ











"We had a great afternoon at Modern Subaru. They were expecting us thanks to you. We were met at the door and then introduced to Laurel. First we took the car for a test drive and spent a long time looking over the car. It had one tiny mark on the hood so she gave us touch up paint. Then we did the paper work including the Montana license. She even called State Farm for us. In every way Laurel was efficient, knowledgeable and pleasant. Our meeting with the financial guy was quick and thanks to your phone call they came down in price for the extended warranty. Who knew buying a used car could be so easy. You were so responsive to what we needed with options that made it easy for us to decide what we would like. Then to get us a great price for the car and warranty was wonderful. Thanks for all your attention to detail and making this whole experience fun!" - Bob & Alice, Catawba NC







"Using Tom as my car concierge was the best decision that I made. I found out about Tom from my daughter who used his services to find her a used car about a month ago and she was very happy with his professional services. Purchasing my Lexus RX350L couldn’t have been an easier process. I called Tom, we talked for a bit on what I wanted in the car, and within days, he contacted me with the name of the dealer and salesperson to contact. I went down to the dealership, spoke to the salesman and signed the paperwork (which the salesman had prepared ahead of time, no waiting for hours in the showroom) and drove off in my brand spanking new Lexus RX350L. And Tom saved me a nice sum of money in his negotiations! So what could be easier? If you have some hesitation about putting money upfront for Tom’s services, don’t. It is well worth having Tom as your concierge working with his contacts in the car sales business to get you your best deal." - Mark, Old Bridge NJ



"Shopping for a new vehicle? Leave it to the pro. I was referred to Tom through a family member who had worked with Tom and had glowing reviews of how positive his experience was. Purchasing or leasing a vehicle is a big decision that sometimes does not receive the proper attention to detail or research that is necessary to ensuring you are making the right move for you or your family. That is where Tom comes in. He is able to provide insight, advice and information that the normal prospective buyer simply isn't aware of and uses that to your advantage. He takes the anxiety and hassle away from what historically is an exhaustive, frustrating and uneasy process. I felt completely comfortable with Tom from our first conversation. He utilizes his vast experience, technology and supreme negotiating skills to ensure you not only get the vehicle that is the best fit at the best price, but he also provides a phenomenal experience from start to finish. Tom's attention to detail, integrity, his concern for your budget and his desire for you to feel comfortable in referring him to your family and friends makes contacting Tom a "no-brainer!" - George, Deptford NJ

“I consider myself fortunate to have been a friend of Tom's for over 12 years. When I first heard about his car consulting business a few years ago I thought it sounded like a great idea and couldn’t wait to one day use his unique services. That opportunity came last month when my wife and I finally decided to upgrade the car she was driving; and we were not disappointed. In fact, we were thrilled with our entire experience with Tom! His knowledge, passion and professionalism were apparent in every aspect of the process, and we ended up leasing a 2017 Kia Sportage for a monthly rate that we never even dreamed was a possibility. We were specifically looking for a small/mid-sized SUV equipped with enhanced safety features and the new driver assist packages (which her old car lacked). Not only did Tom provide valuable input on all the vehicles we researched, he even created a spreadsheet detailing the various features available in each one. He arranged multiple test drives -- something that would have taken us weeks to accomplish on our own. We literally showed up, drove the cars, asked some questions and were on our way to the next dealership; no haggling, no negotiations, no anxiety! Once we decided on the Kia, Tom went to work -- taking personal time out of his Memorial Day weekend no less -- and secured the deal on that Monday! And not only did he get an excellent price for our trade-in, but when I informed him that I had lost the title, he went directly to the DMV website and within minutes I had a text with step-by-step instructions on how to get a duplicate copy. From start to finish everything could not have gone more smoothly! I have always been someone who has no problem paying for a service if it provides VALUE to me and my family. I must say, I'm having a hard time thinking of another service and/or business I've used in the past several years that has provided better value than Car Concierge Plus provided in this situation. He saved us time, money and helped us avoid the usual stress that comes with the car buying process. And most importantly, my wife is now behind the wheel of a newer, SAFER vehicle. Unless you sell cars for a living, I highly recommend using Tom and CCP next time you're in the market for a new car. You won't regret it. Tom, thank you again for all your help! You rock buddy!” - Brian & Kristen, Basking Ridge, NJ



“When my mechanic told me it was time to get a new car I knew I was in trouble.  I wasn't ready for a new car, I wasn't sure if I could afford one and I had no idea what car I even wanted. But I decided to take my mechanic's advice and went to a couple dealers to shop around. Once I realized I was going to get robbed I called my Sister and Brother in law in the hopes they could give me some advice. They highly recommended Tom who got them a great deal on the car of their dreams. I decided to go for it and I'm so glad I did. From the very start Tom was honest, efficient, and determined to find the car of my choice for the price I wanted. It turned out the car I had in mind was tough to find. The dealer had told me there just weren't many of them in the color I wanted and they weren't going to make the effort to find it. But within only a few days of hiring Tom he had not only found the exact car I was looking for but he had the right price as well. Every time I thought this isn't going to work out, it's too good to be true, my sister would say "Don't worry, just let Tom work his magic." And that's exactly what he did. I have to admit even after he found the car and got me a dream deal, I still thought the dealer would pull the rug out from underneath me when it came time to show up and sign. But I was wrong. I was treated like VIP at the dealer. I was in and out in no time.  Everything was already set up. There were no surprises. I even said to the finance manager "Wait, this is it?" I was shocked they weren't putting up a fight. He said to me "When you go through Tom and Car Concierge Plus, it's just done." I was nervous going to the dealer by myself but Tom was on call just in case there was any funny business. Before I left he called and spoke to the finance manager to go over every detail of the deal and made sure it was what we had agreed on. The car buying process can be a nightmare, but from start to finish Tom has your back. He is relentless with the dealers, he's able to outsmart them and beat them at their own game, and he genuinely loves what he does. I can't imagine what I would've done or how much money I would've lost if it wasn't for Tom. I highly recommend him to anyone who's thinking about getting a car, you won't be disappointed.”
– Bridget, Hoboken NJ 


"For the second time, Tom negotiated the purchase of a new Avalon for me, as well as handling negotiating the trade in value. Once again it was the perfect buying experience from day one. If anyone in ANY field does their job better I’d love to meet them. Always professional, prompt and responsive, he takes all the pain out of car buying. I can’t tell enough of my friends how important it is for them to give him a try. You'll never purchase your car any other way." - Dr. Ted Kwiatkowski, Middletown NJ

"Tom was amazingly helpful! I was a little nervous to hire a car concierge because the service isn't that common yet, but I'm so happy I did. I researched pre-owned cars for months on my own, but I still felt unprepared to buy a car because I have such little knowledge of cars and the negotiation process. Finding Tom took almost all the stress out of the experience. He made us feel very well taken care of and got us a great deal on the exact car we wanted. Tom was always available to answer questions via call or text and saved us a lot of time and headache by talking to the dealer. I cannot say enough good things about this service. I will be asking Tom to help us again on all future car purchases, and I have already recommended him to my friends and family. If you feel uneasy about the car buying experience for any reason, Tom is your guy!" - Stephanie, Boston MA


"TOM TERRIFIC!!! This guy saved us the pain of having to speak with car salesmen, which is impossible to assign a monetary value to. He negotiated a terrific lease for us at a new dealership before we ever walked in the doors, saving us alot of money on our monthly payment. On top of that, he got the dealership to "eat" over 5000 excess miles from our previous lease!!! Tom is honest, professional and considerate, and very easy to deal with, a real pleasure in an industry not known for these traits. If you are not using him for your next car search, you probably need medical attention!!!" - Ken & Kathy, Clark NJ




“My wife and I found the exact truck that we wanted to lease, but it was located in Ohio and we live in NJ. We weren't able to go to the dealership obviously, and wouldn't have wanted to even if it was local, but I was a bit uneasy about leasing a car over the phone. I had happened to see an article about car concierge services online and decided to look into it. I found Tom on the internet and checked here on yelp to see what people had to say. I saw only positive reviews and decided to give him a shot. He was very professional and quite easy to talk with. He explained what his process was and what he would be able to do for us. It was money well spent. Neither my wife nor I had to talk to the dealership until the very end to arrange the down payment and confirm that all the paperwork had been received, although Tom was thorough enough to check that also. Tom also followed through with updates on the shipping date, as well as on the day the truck was actually delivered. During the process, he did not ask for any of our financial information which was nice. He provided the financial material that we needed to fill out and a contact to send it directly to at the dealership. He was always reachable, and if he missed a call, he called back that same day. I peppered him with questions throughout the process and he was always available and helpful in answering them. Best of all, he was able to negotiate a really great deal on the price of the vehicle. I know I couldn't have done better. I highly recommend his service. When the time comes for our next vehicle I will definitely use him again.” – Dan, Totowa NJ




“Have you ever felt like you could trust someone you have never met within the first few minutes of speaking with them? That’s how I felt the first time I spoke with Tom. I very quickly got the feeling that he is a sincere person who genuinely cares about his clients. After having worked with Tom for several weeks and successfully purchasing a great car at a great price, I now know that my first impression was right on – and then some. Tom found us exactly the car we wanted, including all accessories, for $1,000.00 less than the AAA price we were quoted. Of course we were very happy to save that much money (who wouldn’t be?). But having Tom help us through the process was just as important. We told him what we wanted and then went about our daily lives while he did his thing. He advised us on all aspects of buying the car, including financing. The first time we spoke to a salesperson was to provide a down payment. The next time was to pick up the car. Tom arranged things so that the paper work was mostly all done before we arrived at the dealership. Because of this, a 3 hour ordeal took us less than 90 minutes. Not only did Tom save us money, he saved us a lot of time and stress. Plus, he is a super nice person who knows his business well and is very pleasant to work with. My only regret is that we intend to keep this car for many years, so we won’t have the opportunity to work with Tom again for a long time. If you hate buying cars or don’t have the time, do not hesitate a minute longer. Call Tom. You will *not* regret it!” – Suzanne and Roxanne, State College, PA




“I contacted Tom a few weeks ago when I decided it was time to start shopping for my new car. For the most part, I knew what I wanted but it was great to have someone to help me narrow down the exact model that would come with everything on my list. Tom got to work contacting dealerships within an hour's drive from where I live, but he's happy to look farther if you're willing to drive a bit to get what you want. After a little snafu with a local dealer, we ended up negotiating my trade-in and new car at Hyundai of Turnersville. I am thrilled with my purchase and with the quickness of the entire process, which went according to my schedule. For me, using this service was a no-brainer. I know very little about cars and how to negotiate for them. I did know that I would rather pay Tom a small fee in order to get the best possible deal. I would definitely recommend this service for anyone who either feels a bit uninformed about cars, and/or doesn't have the time or patience to go through the back and forth of a car purchase.” - Michelle C., Philadelphia PA




“I have known and volunteered with Tom for several years, so when it was time for me to lease a car for work, I knew I would be using Tom’s Car Concierge service. I had a certain monthly budget that I needed to adhere to, and after our initial consultation, I was absolutely certain that Tom would be able to deliver. He is completely up front about what to expect so there were no surprises. He called me on a Friday evening to give me great news, only to call the dealer back to find out they had sold the car. He then called back with better news - the dealer located the exact car I wanted at another dealer a few hundred miles away. They sent someone to pick the car up the next day, and I picked up my new lease the following Monday. The best part of this whole process is that I now live in Florida, and Tom was able to work out this amazing deal over the phone in a matter of a couple of days. Not having to worry about shopping around for a good deal and spending countless hours at different dealerships was more than worthwhile for me. I highly recommend using Car Concierge for your next purchase or lease, and I am a 100% completely satisfied customer.” – Heather Golden, Fort Myers FL




"A huge thank you to Tom Paolella and Car Concierge Plus, LLC. for all of their work helping my wife and I find the perfect car for our expanding family. We had a baby a month and a half ago, and quickly realized that two economy cars were not going to cut it with strollers, pack and plays, etc. becoming the critical luggage in our lives. We called Tom, told him what we were looking for and he did the rest -- from narrowing down our options, to extensive research into inventory and finding the perfect car with all of features on our must have list. To top it off, he found a car that was significantly below the MSRP and even below dealer invoice. More than we could have hope for -- and we will DEFINITELY be repeat customers when the time comes." - Mark Marmur, Doylestown PA




“After getting into a car accident, I needed a new car fairly quickly, but I just don't know very much about cars. As a very busy professional, I just didn't have the time to do the research I needed to do in order to make the best decision. A colleague had worked with Tom and recommended him... after working with him, I'm wholeheartedly doing the same! I told Tom that I wanted a car with leather interior, satellite radio, and great gas mileage. I was leaning toward a low-maintenance luxury car if Tom could help me get one in my price range. Using my needs and my budget, as well as a list of things that would be "nice to have" but not required, Tom sent me a list of 7 makes and models that fit my criteria, including the pros and cons of each. I narrowed the list to 2 choices, and then Tom located dealerships, set up my test drives, and ensured that no salesperson pressured me while I was deciding. After driving each of my choices, I knew that the Acura ILX was the choice for me. From there, Tom worked his tail off to find me the exact exterior/interior combination I wanted, and managed to knock about $5,000 of the sticker price! I am absolutely thrilled with my new car and highly recommend working with Tom in the future.” – Alicia, Manasquan NJ

"Until last year, the idea of leasing a car was never a consideration, but I really wanted a new car with a full warranty but simply could not put a lot of money out of pocket. The idea of leasing was quite intimidating; my initial trip to a dealership to discuss the details had my head spinning! The dealer rattled off figures and spoke what seemed to be a foreign language….then someone mentioned to me that Tom Paolella might be able to help me out. Within minutes of chatting, it became apparent that this guy knew what he was talking about and ‘gets’ that people not only don’t have the time to spend looking for a great deal, but they also may not be savvy when it comes to car shopping. Tom listened when I talked and was in constant communication with me as he did all of the legwork with a total of four dealerships until he found the very BEST price possible and then took time to explain all of the leasing options and details…it then all made sense. I simply then went to the showroom, did the paperwork and drove home with my new car!  Reaching out to Tom was, undoubtedly, one of the best decisions I’ve made in 60+ years." - Joseph, South Jersey resident 


“Ok, I can’t believe I’m doing this. I don’t issue endorsements lightly, but this is so deserved. My business partner and I contracted Tom

Paolella for his Car Concierge Plus, LLC service with skepticism (we just didn’t understand the process) but, I must say, he's totally worth it! That guy saved us thousands on our two new cars. Great job, Tom - thanks.” – Craig Lamb, Rochester, NY 


What People are Saying About Car Concierge Plus...


Type your paragraph here.

“About a month ago, my husband was side-swiped in a hit-and-run incident near our house. Thus began the headache of suddenly sharing a single vehicle, navigating our insurance company, and loads and loads of paper work. Solace came when our insurance company totaled the car because I knew that my stress level would diminish as soon as I completed my immediate next step of contacting Tom and Car Concierge Plus. This would be our family's FOURTH car purchase with Tom and I know that I can guarantee that within minutes of our phone call, he will be on the case trying to find exactly what we are looking for right within our budget. We know nothing about cars and as 20-somethings, we are the scary car salesman's dream. Tom has protected our wallets before and he delivered again. We were looking for a deal on an older commuter car that we could buy outright within our TIGHT budget. On Monday, he told me during our phone call, that he could get us into something by Saturday. By Friday, my husband was out test driving two different Volkswagens, within 20 minutes of our home, that were in amazing condition with lower mileage than we thought possible. That afternoon, we went back to Tom with some questions for final guidance and we were there Saturday afternoon driving off the lot with something so much better than we could have hoped for!” We do not buy cars without Tom and Car Concierge Plus and we don't think ANYONE should either! – Bridget, Hazlet NJ


“Tom is the guy you want in your corner when dealing with getting a new car. He not only moves mountains to get you what you want, he also gets you the best price possible. My husband and I were so happy with this service and would recommend it anyone. With Tom getting a car only takes an hour of your time!!” – Dana, Rutherford NJ




“Thank you so much for all of your help. It was bittersweet to get rid of my dream truck but apparently in my dreams kids and car seats were a lot smaller. It was a really busy time of year so I'm not sure if I told you but when we pulled up to the dealer they basically laughed at us. They couldn't believe we hired someone to negotiate. By the time we left, the salesman said “wow that guy is good, he doesn't back down.” It was a pleasure to work with you and I look forward to using this service again in the future.”
​– Danielle, Asbury Park, NJ 

"Tom made the impossible possible, the stressful seamless and the skeptical confident! No matter WHAT your situation is, financially, time restraints, credit score, etc. Tom can make it happen. For months I dreaded the arrival date of turning in my lease knowing I would have some "challenges" to get through. He 100% identified with all the issues, was non-judgmental, comforting and put me in an incredible vehicle I am blessed to have! Even though I told Tom I would be fine with just about any option he could pull off, he really went the extra extra mile to pinpoint that exact vehicle options I dreamed. I was in and out of the dealer - a big shot out to NEIL and STEVE at SCHWARTZ MAZDA! All paperwork was ready upon my arrival and I was in and out in 20 minutes, back down the parkway in my new CX-9 sunroof open, stress free and radio on. Not even 5 minutes after leaving Tom checked in (from across the country in a different time zone!) to MAKE SURE everything went smoothly. Car Concierge is the way to go for ANYONE in ANY situation looking to find the best deal on the vehicle they want! Much love and thanks to Tom!" - Darelene, Hillsborough NJ







"After Tom helped my wife and me by getting her an amazing deal on a lease, I didn’t think the car buying process could get any easier. I was proven wrong when only a few weeks later I decided to upgrade my car as well. After letting Tom know I was ready to make the move, he worked his magic and had a deal for me that same night! 90% of the paperwork was completed in advance and I was in and out of the dealership within 40 minutes! No haggling, no pressure and no “gotchas” - just pure elation and joy as I drove off the lot in my new Mazda CX-9 without the usual hassles that accompany the car buying experience. I know without a doubt that we will use Tom again, and I will absolutely be recommending him to ALL of my family and friends!" - Mike, Parlin NJ​


"After a nightmare experience at a Ford dealership where they tried to sell us a different package then was agreed upon, we were referred to Tom by a family member. I spent just 15 minutes on the phone with him and immediately felt so much better. He handled everything from that moment. So, to the point...i am ecstatic to say that both my wife and i are driving our 2 brand new 2018 Ford Explorers (which we have aptly named "Magellan & Columbus")! Tom got us the EXACT 2 vehicles we wanted and saved us thousands of dollars from our original deal! He is a pleasure to work with and we will never purchase another vehicle without his services"
​-Vincent & Estefania, Holmdel NJ








"Working with Car Concierge Plus was an amazing experience. I hate buying a car, or any purchase that requires negotiation. Not only did Tom handle everything, but he went out of his way to help me figure out the right car for my needs and the price I wanted. I couldn't be happier!" - Colleen, Old Bridge NJ




“For the past year, our family of 6 has been a 1 car family. This was partly a financial decision but also due to the fact that we were completely overwhelmed by the car buying process with our busy lives. This month we realized that we just couldn’t do it anymore with 1 car and that we needed to start the process of buying a new car. The best decision we made was calling Tom. He made the entire process like something we’ve never experienced before. He gave us his honest opinion on many occasions and shared his vast knowledge of cars with us. Within less than 2 weeks of calling Tom, we were the proud owners of a car that we absolutely love!! It was the first time that we left a dealership feeling like we were getting a great deal on a car that is perfect for or family.” – Jessica, Aberdeen NJ


"Our experience with Tom and Car Concierge Plus was exactly as advertised. From narrowing down the universe of cars based on what we wanted and our price range, to helping us make a decision on the car to choose, to getting a better than expected price, Tom really made the whole process simple. And while I know that car salesmen are nice people just doing their jobs to sell as many cars as possible, it was great knowing that someone else was handling all the pricing options back and forth with the dealerships. So when we walked into the dealership to pick up the car, all the work had been done ahead of time. Even when the process hit a few potholes (pun intended), Tom fixed them right away, and we got exactly what we wanted in the end. We are very happy we used Car Concierge Plus, and we will likely use the service again for the next car we need. I would highly recommend it! - Mike and Amber, Fanwood, NJ


V“We just bought a preowned car from Car Concierge Plus and let me tell you: Tom Paolella is FREAKING AMAZING. I hate buying cars, and I'm really busy and didn't have the time to do boatloads of research and deal with the stress of negotiating with dealerships. With Tom, I didn't have to! He stayed on our search and kept digging until he found EXACTLY what we wanted, at a great price, then he held my hand every step of the way through the sale -- and was available, on-call during our visit to the dealership to answer any question or resolve any problem. I looked forward to speaking to Tom every time we were on the phone. He is so incredibly friendly, patient, polite, experienced, and knowledgeable! He also is VERY good at buying cars, and you can tell this job is something he truly enjoys.

- Unsure which make/model best fits your needs? Tom has experience and ideas and knows exactly what to suggest. We told him generally what kind of car we were looking for, and he showed us a model we never would have considered but was perfect for us!
- Hate the idea of haggling with car dealers? Tom did all the negotiating and saved us much more money than his flat fee. Best of all, we didn't have to negotiate a thing.
- Unsure about "shady dealerships" and not sure who to trust? Tom's experience keeps you away from bad dealerships with poor track records. He works regularly with a range of dealerships and knows who to trust.
- Want an edge in negotiations? Tom's experience and operation gives him a lot more leverage than an average buyer and he got us a great deal on a great car.

If you're reading this, consider yourself lucky to be able to call a guy like Tom who will represent you, save you a bunch of money, and make sure you end up in a car you love -- no hassle. Tom is the best!” – Amy O Leary, Brooklyn NY





“Tom - Thank you again! With all the stress in our lives between a new baby, new job, new state, moving, etc, you helped immensely with alleviating what would have been another stressor. As DIY-ers, when we reached out to Tom for help with our new (to us) car purchase, we were skeptical but Tom impressed us with his professionalism, responsiveness and knowledge. Within a few days, we had a list of vehicles that were exactly what we needed and shortly thereafter, we had our new CR-V. He took the stress out of the process, was available from beginning to end and shared helpful tips that we wouldn't have otherwise known. To top it all off, he found a fantastic deal at a price that was below the average market asking price. We will absolutely recommend Tom to our friends and family and expect to reach out to him for our next car purchase.” – Aislinn & Kash



"Tom at Car Concierge Plus provided exactly what we were looking for. Needing to replace an aging truck with something newer and within our budget, we were having a hard time navigating what was available and then being able to really assess the options without dealer bias and without having to trust some individual from Craigslist. We were missing both time to do the research and the right expertise. My husband and I were talking one night that there should really be a service out there that does that work for you - and takes some of the stress out of the process. I did a brief online search and voila! - there was Tom's website. I will admit to having some level of trepidation at first - not having done this before. However we found pretty quickly that Tom was not only great to work with - but provided a high level of service - staying in touch so we knew he was there for us during the entire process of find/evaluate/negotiate/buy. Working with a lot of service people for a living, its really hard to find companies that you can honestly recommend. Not only would I love to have Tom help with my next auto purchase but I have already mentioned him to friends - because overall it was a very positive experience." - Carol, Oakdale NY


“When I was referred to Tom I had already done the extensive legwork to identify the vehicle, year, options, and price that I had targeted. I brought Tom my “research dossier” and had shown him two specific vehicles I planned to follow up on, one I was more interested in than the other. Tom reviewed the information on the car I was most interested in and made ONE phone call to the dealership in my presence, wherein he: Got the $895.00 internet fee waived / Negotiated my trade-in value / Set up my appointment. Along with all that, he requested me to call him when I was at a “final price point” with the salesman, and at that time he had another $400.00 knocked off from the bargained price. I wish somebody told me about him sooner!” – Ken, Brick NJ 

“Tom is an incredible advocate and negotiator. He listened to us, gave some suggestions and came back with a list of available vehicles matching our needs. When we settled on a few, (we were firm on a certified pre-owned vehicle) he arranged dealer test drives and the dealer reps were happy to treat us as their own customers (a testament to Tom) and devoted the time needed. After we settled on a vehicle, Tom laid the ground work with the dealer and, when the dealer started acting like a typical dealer (changing the terms, refusing to clean up some dings, trying to sell us undercoating, etc...) Tom stepped right in, called the owner of the dealership and got everyone straightened out. The vehicle is exactly what we wanted at a great price. What can we say. Expectations exceeded. Recommending to family and friends. Thank you!” – Christine & Scott, Fair Haven NJ

"My wife used Tom's services to lease a new SUV back in September 2017, and we could not believe how fast and easy using Car Concierge Plus made the formerly dreaded car leasing process. SO I knew when my lease was up, I would go right to Tom. I wanted a small sized SUV, and after narrowing it down to a couple of different options, I asked Tom to see what he could do for me. Well, it did not take long at all. A couple of days later, Tom called me with an excellent deal on a Mazda CX-5, exactly what I wanted- black on black, no money down. He also arranged it so I could just leave my old car at the Mazda dealer and drive away with my new one - that simple. Aside from signing a couple of papers upon arrival, everything had been taken care of beforehand and it really was a "sign and drive" experience. Not to mention, my brand new car was wrapped up in a giant bow and still in the showroom, which I thought was a very nice touch from Schwartz Mazda. I love my new car, AND the great monthly lease price that Tom negotiated for me, AND how fast and easy it was. My wife and I will never again go through this process on our own. Anytime a lease is up or it's time to purchase a new car, we will definitely be using Car Concierge Plus! Tom knows his car stuff better than anyone else! Thanks, Tom! We are so grateful for all your help!!!” – Andrew, Lincroft NJ




"First off I want to thank Tom for all of his help! When I started this process I felt I could handle the purchase myself. However after speaking with my wife about some car ideas I quickly remember the last car I bought and the anxiety pour over me. I started to remember the weeks of research online. The test drives. Dealing with the sales guy and listening to all the small talk. The 6+ hours in the dealership dealing with the trade and price of the vehicle. Not getting anywhere and starting to drive away in frustration to then have the sales manager run out and stop me to let me know they will make the deal. And after that process you try to be somewhat excited and now have to sit around for another 2+ hours handling the paperwork. No thanks! I have a very busy life between my job and family activities on the weekend and the last thing I want to do is deal with that nonsense. So I thought about Tom and Car Concierge Plus. I wanted to give him an opportunity and I’m glad I did. Tom made the entire process a breeze and very enjoyable. He did all the upfront research and sent me the options. He set up the test drives and when I finally made my decision he handled the negotiation of the price and trade. Best of all I felt like we had the upper hand during the entire process. Usually you’re so broken down that you give in and get something you’re not necessarily happy with. Not in this case. I walked away with a fantastic price and the car I exactly wanted! I can’t thank Tom enough for everything and he has certainly made it a December to remember! Thanks Tom." - Kevin, Middletown NJ

“I can’t thank Tom enough for navigating us through the purchase of my new Mini Cooper Convertible. His knowledge and expertise allowed us to secure the perfect vehicle at an outstanding price. He made the process so easy and enjoyable it was amazing. I strongly urge anybody considering purchasing a new or pre-owned vehicle to immediately get in touch with Tom, and enlist his services to assist with the purchase. My wife and I are grateful for the amazing job he did. We will surely be recommending his services to all of our friends and family.” - Frank & Kristine Saunders, Toms River NJ


“We recently used Tom’s services to purchase a 2017 Audi Q7. In addition to this model being a popular car, we had very specific criteria regarding colors and options, all pointing to a low probability of room for negotiation. Tom was tireless in helping us locate the specific car we wanted and helped to educate us along the way. He not only negotiated a great price on the car, but also an increase in our trade in value. If this was the end of our experience with Tom we would have been tremendously satisfied with Tom’s services. However our car buying experience continued for weeks following the purchase of the car. While we were very happy with the car, we absolutely regretted one of the add-on’s we purchased which really tainted our satisfaction with the car buying experience. Tom wrote emails, made calls (perhaps some threats :) and did his magic and was able to get the dealership to accept a return on an add-on that was close to $2,000. He went above and beyond the call of duty and was always in my corner anytime something came up (and things always came up). I couldn’t be happier with our decision to use Tom’s services and will be telling everyone we know about Tom!” – Marie, Philadelphia PA

"Tom, this is now my second purchase with you in less than one month! I found your service to be so helpful and stress free for my car purchase a few weeks ago, that when my sister’s car suddenly died I knew we had to reach out to you to help us find her a car. Since this was not a planned purchase we were looking for a very reasonable deal on a reliable car. You came through again and found her a great lease deal on a brand new 2017 Hyundai Elantra! The entire transaction took only 48 hours from start to finish and we didn’t have the stress of calling or running to multiple dealerships. Tom, you take the hassle out of car buying and have the knowledge and connections to help anyone looking for their next car. Thank you again for your service, we will definitely recommend you to our friends."
- Maureen, Scotch Plains , NJ / Ann Marie, Garwood NJ

Just like I love all my children equally, same goes for my awesome Car Concierge Plus, LLC clients – BUT once in a while a very special one comes along  ;) My client (who wishes to remain anonymous online) found the CCP website more than a year ago and saved my contact info. This gentleman has compiled a pre-owned “super car bucket list” – meaning he has seven super cars that he would like to own one at a time for no more than two years each before selling and moving onto the next – my jaw almost dropped as this is car nirvana for me. Car number one on the list – one of the fastest cars ever built anywhere in the world – the 2014 McLaren MP4-12C. My client had a VERY stringent list of non-negotiables in the car he was looking for – and in less than 10 days, I found the exact car he wanted, negotiated thousands off the price (thanks to my amazing new business connection in Motorcars of Georgia and had the car shipped to his front door in the middle of a snow storm to boot!



REPEAT CLIENT!!! "Thank you for making my new car buying experience exceptionally smooth. No negotiating and less than an hour total time at the dealership. You saved me both time and money. I will be sure to recommend your service to all my friends."
- Jessica Costa, Holmdel NJ

"This testimonial is long overdue but the delay is absolutely no reflection of the experience I had working with Tom Paolella and Car Concierge Plus for the first time on what I think can be classified as a tall order. To provide some context, I've always been a car guy but as a first generation immigrant from South Africa, I have spent most of the last 18 years trying to provide a good life for my family. About 3 years ago my wife suggested that it was time to start doing something for myself and so I tried to re-establish my passion for high performance cars. I will spare you the details, but in 2.5 years I purchased 2 fast cars (one from Germany and one from Britain) spent an embarrassing amount of money making them faster and then sold them and lost enough money to realize I wasn't very good at this. After selling the second car I decided I need help and that's when I started researching and came across Tom. From the very first call I had with Tom I knew that this was going to work. Things only got better from that point because Tom has that rare quality in the car game of actually truly caring about the outcome and making sure that there is no variance between what he commits to and what he delivers. This was no small feat in my case because I called Tom looking for a 2013 or 2014 one owner McLaren MP4-12C with less than 10,000 miles. There may have been less than 15 cars online that fit this profile and what I didn't tell Tom is that I really wanted one in McLaren Orange (the official McLaren color). Five months later I'm still astounded by the fact that it took Tom less than a week to find the exact car I was looking for. I purchased the car out of state and sight unseen, but all the way through the process Tom was in the background making sure that I was taken care of and when I had a question he made sure that the dealer provide the answer to the exact question I was asking. I recommend Tom without question and sincerely hope to do more business with him in the near future. Thanks Tom." - Shane, VA

“Working with Tom and Car Concierge Plus was a great experience. Having done a ton of research on my own, I hit a wall with pricing and sourcing the car I had decided on. I'm the rare person who doesn't even mind negotiation and haggling, and even with that, I knew that there was a limitation to how much progress I could make. On the recommendation of a coworker I reached out to Tom and after our initial call I knew I had made the right decision to do so. Tom handled everything throughout the whole process and made it easier than I thought it could be. The (very important) cherry on top was that Tom was able to deliver the exact car I had wanted with a lower lease payment than I had even been hoping for! Tom's experience, knowledge and connections meant he was able to work wonders with the dealership. Overall a great experience and one I will be recommending to anyone in the market for a car. Thanks again!"
– Seth, Westchester NY



"I was lucky to have Tom help me and my husband with: (1) the purchase of a pre-owned car, and (2) the lease of a new vehicle. Not only did Tom help us get the best prices, but most importantly he guided us through the process. At no time did Tom tell us what to do; instead, he gave us pros/cons and best pricing of all choices and was patient with us while we took the time to make the decision. Some of our questions were: (1) What make/model of pre-owned car should we look at?; (2) Should we buy out existing lease or sign new lease? Tom narrowed down (and recommended) the best possible choices and values of pre-owned vehicles that were within our budget and would also meet our family's needs. With regard to the lease, we decided to lease a new car (instead of lease buyout) because we knew that the numbers pre-negotiated by Tom with the dealership could not be beat. Tom saved us considerable time and stress. Tom found the closest dealership that offered the best price on the car we wanted. All we had to do was go into the dealership, pick out a color and sign the lease paperwork. I strongly urge everyone who is looking to buy (new/pre-owned) or lease a vehicle to contact Tom/Car Concierge. I will definitely be recommending Car Concierge to friends, family and colleagues." - Monika, Manalapan NJ



"This is the 7th time we are using Car Concierge Plus. It’s worth every penny!! Tom as usual has done all the leg work! I was I interested in another GTR. I called Tom up and was quite specific with what I wanted. He called me back less then 24 hours later and said...I found ya a car but it’s in Atlanta Georgia. He said there was only 3 in the states with your criteria. I told him...ROAD TRIP!!! He negotiated my 2017 Honda Type R as a trade. Got me a great number as well! I drove down to Georgia and the car was all ready. Detailed, etc. The paperwork was all set as well from Tom talking to them and taking care of it. All I did was sign and drive!! Even 1/2 asleep from the 14 hour ride  😂 This guy is the real deal and knows all the ins and outs of the sheisty car business! He is the man to call!!” - Vin, Brick NJ


“I have known and volunteered with Tom for several years, so when it was time for me to lease a car for work, I knew I would be using Tom’s Car Concierge service. I had a certain monthly budget that I needed to adhere to, and after our initial consultation, I was absolutely certain that Tom would be able to deliver. He is completely up front about what to expect so there were no surprises. He called me on a Friday evening to give me great news, only to call the dealer back to find out they had sold the car. He then called back with better news - the dealer located the exact car I wanted at another dealer a few hundred miles away. They sent someone to pick the car up the next day, and I picked up my new lease the following Monday. The best part of this whole process is that I now live in Florida, and Tom was able to work out this amazing deal over the phone in a matter of a couple of days. Not having to worry about shopping around for a good deal and spending countless hours at different dealerships was more than worthwhile for me. I highly recommend using Car Concierge for your next purchase or lease, and I am a 100% completely satisfied customer.” – Heather, Fort Myers FL




"I had a great experience with Tom and Car Concierge Plus. I felt very comfortable and taken care of during each step of the process. Tom's knowledge of the car business and experience proved so helpful when working out a great deal on my new Jeep. He made himself available whenever I needed him by text, email and phone. He was super mindful of my budget needs and what options were necessary for me. He handled nasty sales managers and fought for every dollar on my behalf. His easy going personality and sense of humor got us through this daunting process. I am so happy with Car Concierge Plus and Tom will be my "car buying husband" for life! I would recommend his service to anyone looking to buy a vehicle! Thanks Tom!" - Allison, Jackson NJ




“Thank you so much for all of your help. I don't know what I would have done without all of your knowledge, experience, and advice! You were always so patient and understanding, even when my anxiety and confusion got the best of me. Throughout the whole process, I felt like I was in good hands; I can't tell you what a relief it was to have a trusted ally in this task! I will continue to tell everyone I know about your excellent service, and you will definitely be hearing from me in three years when my lease is up! Many, many, many thanks!”
​- Christi, Valhalla NY




"We'd like to thank you and Car Concierge for the outstanding experience we had in leasing our new Jeep Grand Cherokee Limited. Car buying is one of my least favorite things to do in life, as I know little about the process and how to get a good deal, despite being a business man myself. It's a frustrating process, on top of a very time consuming one...Something that most people like myself don't enjoy. Well we have to say, leasing this vehicle through Car Concierge was one of the easiest experiences in our lives..! From a short phone call, where we gave Tom a few models we liked, and options that we wanted, to pre-arranged test drives, to the day we picked up the vehicle, the process could not have been more streamlined and organized. Even when we were at the dealership, and the finance department took one last shot at swindling us out of additional money, a simple call to Tom to advise him of what was going on was all it took. He spoke with the manager, and that was that... done deal, no funny business any longer! With a wife who is 9 months pregnant, and a 3 year old who was losing his patience in the dealership, we could not have appreciated the service of Car Concierge any more! And I can say with 100% certainty, the deal we got on the vehicle could not have been beaten anywhere! If you're thinking of buying or leasing a new or used vehicle, give Car Concierge a call! You will not be disappointed!" - Michael and Erin Parnell, Howell NJ




“REPEAT CUSTOMER!!!! - After Tom got us an amazing deal on our Ford Flex last November, we didn't even think twice about calling him when we needed a second family vehicle. He does so much more than "close the deal.” Tom was so helpful, giving best vehicle suggestions based on our criteria, while explaining the pros and cons of each. His experience allowed us to pursue the smartest listings, ultimately choosing the best car for us. With numerous hours of time and energy spent, Tom demonstrated that he wasn't going to be happy until we were in the car we wanted, and we were happy."  – Dan and Vanessa Mironov




"I recently had the pleasure of working with Tom to negotiate a fantastic lease agreement on my new 2014 Buick Enclave. Tom worked

tirelessly to find the exact model I was looking for and negotiated a great value for my trade in. He saved me time and money and walked me through every step of the trade in/ lease process. I love my new Enclave and I'm happy to recommend Car Concierge to anyone looking to lease or buy a new vehicle."- Timothy White, Paramus NJ




"Car Concierge Plus made my recent car-buying process a dream. Tom did ALL the legwork for me. He found the car, negotiated the price and handled my lease return. All I had to do was walk in, test drive and sign the paperwork. And I LOVE the car!!!" 

– Kristie, Eatontown NJ


“Dear Tom – thank you for your help! You were a pleasure to work with. Amazingly you were able to find the exact car we wanted at a very good price and on time for my birthday! We will definitely recommend you to family and friends.”
​- Marcia and Rick, Cortlandt Manor, NY


“In the last weeks of 2013 we developed an urgent need for a second car given that one of our cars went off to the Elephant Grave Yard unexpectedly. I had already been doing a bit of research anticipating the need but dreaded the idea of braving the onslaught of dealership salesmen and knowing deep in my stomach that although I knew what a fair price was based on my research, I was helpless in standing my ground when they would be intent in wearing me down. So I reached out to Tom and Car Concierge Plus based on further research on his services to help me with my purchase. What a God send! Tom was great at understanding my needs, acknowledged that I had already done a fair amount of research, already test drove the car I wanted and was prepared with a down-payment and a plan of action. He insisted on my sticking to my guns on the exact car that I wanted and he pursued my desired vehicle with a vengeance, given that he wanted to take advantage of the year end deals (as did I). He successfully sourced the exact car (2013 Toyota Rav4 Limited in Red with a Tan interior) that I wanted, and I took delivery on Dec 31st. It was a pleasure working with Tom, he touched base often, and made sure that I did not give up on what I wanted and not settling for second best, and most importantly he took on the "pain" of navigating the preliminary steps of buying a car by being my quarterback and representing his client's best interest!" Eternally grateful 
​- Margie, Bloomfield NJ


"Tom has worked with me 2x already purchasing a new car and he makes the whole experience so much easier. As someone who frequently experiences buyer's remorse on far more cheaper items like cameras, printers, etc you might imagine my anxiety at a purchase that requires a loan in the thousands of dollars. But Tom's vehicle knowledge, dealership contacts and general charisma had me driving home relaxed with a smile on my face. I told him my price range (both preferred price range and absolute cap after taxes, title, etc) as well as my required amenities vs. optional ones. He shared his opinions (I asked him, wanting to hear what he thought) and he relayed this information to the salespeople before securing the keys for our test drives. The financials necessary to secure my auto loan were my responsibility but he shared his great instincts of expected monthly payments and other data. I didn't have to waste too much of my Saturdays, as Tom mapped out the route between dealerships and contacted a salesperson ahead of time, and didn't have to research too many vehicles, as Tom knew them all already. Tom has twice proven to be a huge help with this big decision of buying a car." - Michael Quick, Hoboken NJ

"Working with Tom made the process of purchasing a new car very easy and stress free. With two small children we didn't have the time to shop from dealership to dealership, so working with a concierge was ideal. We told him exactly what we were looking for and he narrowed down our choices, set up appointments to test drive cars and did all the negotiations on our behalf. Tom was professional, timely and patient. I highly recommend this service.” - A very busy NJ mom





"It was time to replace our car but who the heck wants to negotiate with a car salesman (or the closer)? Tom Paolella, that's who! After 232,000 miles on my beloved Acura MDX odometer, we were looking for a luxury car for all those road trips to Atlanta & North Carolina. The newest MDX is just too long (& low) for our tastes. We had discussed this with Tom & he suggested comparable SUVs for us to test drive. It was the Audi Q5 that caught our collective eye...like Goldilocks & the 3 bears, not too big (Q7), not too small (Q3) but just right. We test drove it, loved the actual 2016 SUV we test drove (all the bells & whistles cause it was previously owned by a rep at the dealership with 11,000 miles on the odometer). But of course we had no desire to tackle the negotiations so all we needed to do was walk away & turn the process over to Tom and Car Concierge Plus. After contacting all the Audi dealerships in the area, Tom hammered out a purchase price for our dream car THE NEXT DAY and that suited us just fine. That afternoon we returned to the dealership with check in hand. Of course Audi had to make one last monetary attempt, so the closer took us to his back-of-the-dealership office to offer us, at a price, the vehicle protection plan, Audi care maintenance, nitro fill, etc (you get the picture). And the most expensive plans needed to be decided right then & there, cause "they wouldn't be offered again." We tried to call Tom on our cellphones but all signals are blocked within the dealership building. The closer offered the use of his speakerphone but we chose to head for the parking lot where we were able to reach Tom (privately). When we started running through all the options, Tom calmly & competently explained a few details to us & helped us realize that in this instance it was better to say no right now & walk away. Consequently, the Audi closer offered us 30 days to decide if we do want extra coverage. I thanked Tom for "talking us down"...those salespeople can really get you going. Tom was as usual, professional, resourceful and a pleasure to work with. He's the calm in a storm. Car Concierge Plus is a stellar service for anyone interested in purchasing a car. Tom loves cars; he likes to talk about them, give advice about them, help you compare them ("Make a list..pros & cons"). That's probably because you're talking about his favorite thing (outside of his family, of course). We'll need to replace our other MDX in the near future and we"ll once again turn to Tom & Car Concierge Plus. Thanks Tom!!" - Janet, Fort Lauderdale FL

"I was in the market for a new car so my sister in-law recommended Tom. I have never liked the car buying experience so I figured I would give him a shot. Tom made the process so easy and enjoyable. He makes sure you feel comfortable throughout the entire process and quickly responds to any questions. He found the perfect car for me at a great price!" – Michael, Colonia NJ

"My car lease was about to expire and the anxiety started to set in-it was time to go to the dealership and begin having uncomfortable conversations with a sales rep about my options. It happens every time, we get trapped and threatened if we don't walk out with a car that day- even pushing a car that I don't even want! I don't have the time or the patience to deal with this nonsense. We knew exactly who to turn to-our neighbor and friend Tom Paolella at www.CarConciergePlus.com, Tom asked a few questions and told us to give him a couple days. Sure enough, he found the exact type of car and color that I wanted and negotiated the price down to what I wanted to pay! I didn't have to talk to the sales rep until I went to the dealership to sign my paperwork and pick up my car. I strolled in, there was no uncomfortable conversations and I felt so good that my husband went back to work and left me alone! By the time I got to finance, they knew that I had everything negotiated and I simply passed on any extras with ease. I actually had a good time with the guys and laughed! Thanks, Tom for everything - we'll be using you again soon!" - Rod & Michelle, Middletown NJ

“My wife used Tom's services to lease a new SUV back in September 2017, and we could not believe how fast and easy using Car Concierge Plus made the formerly dreaded car leasing process. SO I knew when my lease was up, I would go right to Tom. I wanted a small sized SUV, and after narrowing it down to a couple of different options, I asked Tom to see what he could do for me. Well, it did not take long at all. A couple of days later, Tom called me with an excellent deal on a Mazda CX-5, exactly what I wanted- black on black, no money down. He also arranged it so I could just leave my old car at the Mazda dealer and drive away with my new one - that simple. Aside from signing a couple of papers upon arrival, everything had been taken care of beforehand and it really was a "sign and drive" experience. Not to mention, my brand new car was wrapped up in a giant bow and still in the showroom, which I thought was a very nice touch from Schwartz Mazda. I love my new car, AND the great monthly lease price that Tom negotiated for me, AND how fast and easy it was. My wife and I will never again go through this process on our own. Anytime a lease is up or it's time to purchase a new car, we will definitely be using Car Concierge Plus! Tom knows his car stuff better than anyone else! Thanks, Tom! We are so grateful for all your help!!!” – Andrew, Lincroft NJ



"Buying a car, while balancing work schedule and kids used to be a frustrating process. Working with Car Concierge Plus and Tom took the frustration around the process allowing us to get a great price and enjoy the feeling of driving a new car. Thanks Tom!!"
​- Derrick, Zionsville IN



“I couldn't believe how easy and enjoyable buying my first car could be until I found Tom and Car Concierge Plus! All the intimidation of dealerships, salesmen, and negotiating was immediately stripped away. I was able to focus completely on which car felt best for me. Tom remained honest and supportive throughout the entire process. He even took my calls and responded to texts on his birthday! I trusted Tom with guiding me to my first car purchase, and I will undoubtedly trust him to guide me to my second.”
​– Joyce, Philadelphia PA

"It would be an understatement to say that I do not know a lot about cars. And as a first-time car buyer, I was very intimidated by the thought of walking into a dealership to even test drive a vehicle, let alone negotiate pricing. My sister and father referred me to Tom Paolella after finding him through a Google search and being very satisfied with their experiences, From the moment I spoke with him on the phone, I felt like Tom was part of the family. He is extremely knowledgeable about the auto industry and never made me feel like I was wasting his time, even with my most mundane questions about safety features and interior fabrics. He really listened to my priorities and made excellent suggestions based on my budget. It's almost like he knew which cars I would like based on my personality. Seriously. His intuition is spot on. Tom also put my trepidations about local auto dealerships to rest. He arranged all of my test-drive appointments, researched inventory for the vehicles I was interested in, and negotiated all pricing. All I had to do was show up for the appointment and to ultimately sign my contract. Conversely, Tom regularly checked in with me to gauge my thought process and to ensure that I felt comfortable. I appreciated that he included me in the decision-making and valued my opinions. I would like to point out that I live in HAWAII, so our time difference is 5-6 hours, depending on Daylight Savings Time. This never prevented Tom from responding to me or contacting local dealers in a timely manner. I even received emails from him while he was out of the country for business. I cannot say enough about how much I benefited from working with Tom. And for someone who is a conservative spender, I have ZERO buyer’s remorse about my car purchase. I love my new car! Though I hope to not have to buy another one for 10 years or so, I will be sure to contact Tom when that time comes." - Karen, Honolulu HI


"Ok so let me start out by saying this guy is the man!!! This is the second time we have used Tom Paolella of Car Concierge Plus. We will be using him again in August of next year for a new Range Rover. I had a trade in (2015 Nissan GT-R) he set up multiple appointments at half a dozen dealers to negotiate the best price for my car! After each dealer gave him the price (not me, he did all the leg work) he says "Vinnie, let's try another place we can get more." This guy is relentless! I love it! Once we received a good number we were both happy with it was car hunting time! I thought I knew exactly what I wanted (2017 Nissan GT-R). Boy was I wrong! I test drove the Nissan and wasn't very happy at all. So Tom sent me a variety of different exotics to check out. He had no idea of what I wanted and yet he read my mind! What he sent me wasn't a couple of cars he Googled on the fly. He knew the cars, specs, horsepower, amenities, 0-60's etc. I had interest in the Porsche 911 Twin Turbo S model after he sent me specs on this vehicle. He found one in budget at a Porsche dealer in PA. He set up the appointment. I go there and the salesperson had already been briefed and knows my situation. He already had the car prepped, outside and ready for a test drive. We come back, Tom calls him...then Tom calls me. Deals done! He did all the work!! Porsche of Main Line came to my house to drop the car off, sign papers and to take my trade. Tom set this all up!! If anyone is looking to buy a new or preowned vehicle, this is your man! He knows the ins and outs of everything! He can save you time and money for your next purchase!! Thank you again for all the help!!" - Vincent Masi, Brick NJ, owner of Next Generation Electric L.L.C

"I couldn't be happier with my new SUV and Tom was amazing throughout the process! I am confident that I got an amazing deal, especially when the sales manager at the dealership said "This guy knows his stuff. You're getting a great price." He was always available to answer my questions even while I was signing the paperwork when I picked up my car. This service is well worth it and completely took the hassle out of negotiating and dealing with sales people. I would highly recommend him to anyone looking to lease, buy or find a CPO vehicle.” – Megan, Fair Haven NJ




"3-Peat!!!!! We have just experienced our third time working with Tom procuring a new vehicle. One good, twice was nice, and third time a charm! Tom's service level has not only remained outstanding and client-focused, but the duration was shorter than in the past! Better service and quicker turn-around, Tom and Car Concierge Plus continue to deliver. Already looking forward to our next opportunity to engage this valuable service!" – Vanessa & Dan, Old Bridge NJ

“When I shop (for anything), I want to know what the thing costs. I want to pay for it. I want to take it home. That's it. I certainly don't want to engage in a psychological duel with a predator sporting a silk tie and then break out the magnifying glass to read the fine print so I can understand what this pile of documents I'm signing is trying to tell me. Suffice it to say, I have nothing but disdain for the traditional car buying experience. So when I found out baby #2 was on the way and the family needed a minivan, I went to Car Concierge Plus. From the first phone call, Tom was attentive, understanding, and was able to answer all of my questions. I told him what we were looking for, and in what price range, and within a day he had sent us a list potential candidates. Then he set up the test drive for our favorite choice, so all we had to do was show up and drive. No fast talking sales folk, no pressure to buy. When we made our choice, Tom went to work and got us a great price on the van and even managed to get us more than DOUBLE what they were initially offering us for our trade in. As an added bonus, Tom even did some research and found out there was an open recall issued against this model for a minor thing. He then convinced the dealership to send the van out to have the issued addressed prior to sale. Tom's service paid for itself many times over financially and also saved us a mountain of stress. I highly recommend his service and will definitely be doing business with him again. Thanks Tom!” – Jack, Manahawkin NJ




“Buying a car can be a major expense and a major pain. I'm a terrible negotiator, and I hate the back and forth. Tom was able to handle all of the negotiation and got me in the car I wanted and the price I wanted. I talked to Tom on a Tuesday, he was making calls by Wednesday, and I had a new car in my Garage by 2:00pm Friday! Total time at the dealer was only 90 minutes and half of that was going through the tech options. Tom was also knowledgeable about what I wanted and had multiple options for me when we weren't sure negotiations were in our favor. Definitely worth it!” – Mike, Centennial CO




“Well, this is our story - it was that time when your 16-year-old son is a few months away from getting his license and you cannot put if off any longer. It is time to buy a pre-owned car, one that you feel is safe, but, yet cool enough for your almost 17-year-old. Yes, the same child that never went through his terrible two’s but is now making up for it at 17! I had never thought of hiring someone to find a used car but my husband decided that this would be the best option and he was TOTALLY right! Within a day or two we had some options from Tom and he then had the patience to keep going back to the inventory as my son kept changing his mind on what he liked. With Tom’s dedication, he found us the best of both worlds – safe and cool and was then able to negotiate the price to something that was affordable. We would highly recommend Tom to anyone as his service and honesty is OUTSTANDING!” 
- The Muller Family – Manalapan, NJ




"Who LOATHES the car buying process as much as I do??? I want to give a HUGE THANK YOU to Tom Paolella of Car Concierge Plus, LLC for making my latest transaction as smooth and seamless as possible! I spoke with Tom last Friday afternoon shortly after finding out that I needed a new vehicle. I was in my new car by Monday. The best part is, I did not have to do any negotiating, deal with any nonsense, sales tactics, or any of the other unpleasantness that typically comes with the car buying process. Tom quickly and efficiently handled this part for me. All I had to do was show up to get my new car! What a stress reliever for busy people that just do not have the time or desire to deal with this. Thank you Tom!" - Wendy, Manalapan NJ 




"I can't say enough about how easy and smooth of a process buying a car was with Tom's assistance. I wanted a very specific SUV for my wife and Tom delivered! He sought out his contacts in the dealerships in the tri-state area and finally found exactly what we were looking for. My wife and I lead very busy careers and didn't want to deal with the hassle of the dealerships. Tom eliminated those factors. I showed up at a local dealership when it was convenient for me, and a test drive was already set up with an evaluation of my wife's SUV for trade-in at the same time. Tom was able to secure the vehicle we wanted shipped to our local dealership, negotiated a great trade-in value on the old vehicle and got us a great price on the new SUV. I won't buy another vehicle without getting in touch with Tom first. Thanks again!" – Dr. Javier, Bethlehem PA

“Lucky for us we found Tom and Car Concierge Plus. Living in NYC we never owned a car. We had recently acquired a house in Southampton, NY and knew we needed a car but were completely overwhelmed in terms of which make/model, lease or buy, used or new, etc. – we didn’t know where to start. This process of buying a car was an incredibly stressful chapter in our life. Enter Tom - Tom gave us the technical knowledge and continual emotional support which made all the difference in the world. Always available, patient and enthusiastic, we cannot recommend Tom highly enough.” - John & Rene, New York, NY

"I can’t praise Tom Paolella enough! I have purchased three cars with this service and the deals that I have received are phenomenal! I will recommend this company to anyone that is looking to purchase a car. How many times have you purchased a car without walking into a dealership, and get a price that you think is fair or BETTER all with a simple phone call? This is a haggle-free, STRESS FREE and reliable service! The last car I purchased was found around 300 miles from my address and was delivered to my doorstep!! My wife wants a car and I can’t wait to see what kind of deal Tom can get!" - Dr. Allan Young, El Paso TX

“If you want to buy a great vehicle at an amazing price in the most stress-free, hassle-free and efficient way possible, enlisting Tom’s help is a no-brainer. Living in NYC, my husband and I had been without a car for years. When we decided to take the plunge, we started looking online and visiting dealers ourselves, but we quickly became frustrated with the time, research and runaround that it required. On top of that, the whole process was new to us, and it was a little intimidating. Enter Car Concierge Plus. I knew Tom from years ago and was intrigued by his service, but I assumed it would be expensive and wasn’t sure how it all worked. But dreading the thought of visiting yet another dealership, we set up a call with Tom to learn more and quickly realized this was exactly what we needed at a surprisingly low price. We sent him an email with details on the vehicle we were looking for - a very specific Jeep - and one week, a few emails and a couple of phone calls later, Tom had our perfect vehicle waiting. All we had to do was we show up to the dealer to do a quick test drive, sign the papers and head home - no haggling over the price, no wondering if we were getting a good deal, and no pressure. Tom took care of all of that for us and was there for us every step of the way. We drove out of the lot with a smile on our faces and couldn’t believe the process had been so easy. If we had known, we would have done it long ago. Why work with Tom? He’s a great guy. He’s patient. He loves cars and knows a LOT about them. He is an expert at the car buying process. Give him a few details and he will find the car you want, negotiate the best price, give you advice on things you didn’t even think to ask about, and make sure you are taken care of both in your interactions with him as well as with the dealer, who will know you have an expert on your side. Tom’s help was worth far more than we paid, and we are thrilled with our new Jeep. We will definitely work with him for our future vehicle purchases!” - Ashley & Mark, Brooklyn NY

"I just wanted to take a moment to thank you for all of the help and advice you provided during our quest for two new vehicles. I can’t say enough about how your services made the process so less stressful and time consuming for the both of us. As two professionals, we have high expectations and very little time to spare. Having you guide us through choices, set up test drives and handling all of the negotiations really took a lot of responsibility (and annoyance) off of our plates. It didn’t hurt that you were also able to get us prices much lower than I ever expected to pay! You have absolutely chosen the appropriate name for your company. You were never more than a text or call away with every step. The fact that I was able to call you while sitting with the finance manager and get your assistance during the final paperwork process helped me avoid some of the unnecessary dealer options and got me great pricing on the options that I wanted. It was very impressive to hear your influence with her!!! I have already recommended you to several friends and will continue to do so. Working with CCP is clearly a smart decision. The money we saved on each vehicle far exceeded your fees and the value of the time saved is priceless!! Thanks Tom!" - Drs. Ian and Elizabeth Leber​, Holmdel NJ




"My husband and I recently used Tom's services to help us lease a new Infiniti QX60. Our 4 year lease on our Lexus was up and I had my eye on the Infiniti for a while. I had seen some of the posts on Facebook about Car Concierge Plus and about how how easy Tom makes the car purchase process but this is something I truly could not believe....until I experienced it myself. So after picking his brain about the prices of a few other SUV makes (there is nobody I trust more than Tom when it comes to knowing the price/lease payment of a car!), I had a very good idea of what I wanted. I gave Tom my price range (along with a couple of color options), and he told me it was reasonable for that car. When the time came and we gave him the go ahead, he came back with a great deal right away....he also told us he was still waiting to hear back from a couple other dealers. Just one day later he had an even better price with no money down! I have never put "no money down" on a car in the past. After his fast and excellent negotiating skills, he sent me a financing form where I plugged in all my information, sent it back to the dealership and it was done! I kind of thought I would have to do that part myself but I was wrong. He took care of that as well! And that was it....he made me the appointment to pick up my car the next day and even offered to arrange travel for me between dealerships so I could drop off my old Lexus and an Infiniti employee would come pick me up and bring me to the dealership to get my new car! I went on a Friday after work. Past memories of sitting in the dealership for 3 or more hours flooded my head and having two young children to get home to, I told my husband, "Maybe you should go." He assured me that Tom said it won't take more than an hour. This is absolutely the part where I could not have believed it until I experienced it myself. I got to Circle Infiniti (very classy dealership by the way), met the super friendly salesman Tom had been working with, who said how much he enjoys working with Tom and how he is the easiest broker to work with -no surprise there, signed my papers, and was taken to my beautiful new car. I was there 45 minutes! I couldn't believe it! By far the easiest car purchasing experience of my life! A few days later at work, after a few colleagues saw I had a new car they started talking about how awful the car buying process is. I heard several stories of them being in dealerships for entire afternoons! I of course gave them Tom's name and number  :)" - Andrew & Marisa, Lincroft NJ




“I usually dislike buying a car - the song and dance of car dealerships is something I can truly live without. I knew about Tom and his Car Concierge Plus business and figured when it was time for a new car I would use his services. From the time I signed the contract to taking my new car home was less than a week! To say Tom knows this business is an understatement. After finding the car that I wanted he negotiated the price for me, I even gave the salesman my phone to talk to Tom while I was at the dealership! This is an A+ service and worth every penny. I was more than happy with Tom and the service he provides with Car Concierge Plus - more importantly, my wife loves her new car! Thanks again Tom!” – Jon, Jackson NJ



“I was looking for a car that was good for my commute (an hour or more each way, each day) and great in the snow, so I was dreaming of a Subaru with low mileage and no accidents. Luckily, I saw that my cousin Stephanie Mileto (who went to high school with Tom) posted a glowing review on Facebook from her mom regarding her recent car purchase, which Tom negotiated. I don't have the best credit and was very stressed and nervous about what kind of car and financing I would be able to get, so I figured it couldn't hurt to contact Tom. Man, am I glad I did! He was extremely helpful and knowledgeable, and when I picked the car I wanted, he worked with the awesome team at Bill Kolb, Jr. Subaru in Orangeburg, NY to get me in a 2012 Subaru Impreza wagon with 36,000 miles on it. Tom went above and beyond to get me the car that I wanted, he negotiated a lower sales price, AND as an added bonus my interest rate was almost HALF what we thought it was going to be. I couldn't be happier with my car and I HIGHLY recommend Tom's services. He's in constant contact, he will answer any questions you may have, and he knows what he's talking about. I've already told everyone I know about him and the next time I need a car, I am definitely coming back to Tom.” – Meaghan, Bronx NY




REPEAT CLIENT! “Once again, Tom was a pleasure to work with. He helped my wife purchase her Honda Pilot a couple years ago, and when I was looking to get a new vehicle for myself, I didn't hesitate to give him a call. I was looking for a used truck with low mileage, four doors, and good gas mileage at a reasonable price. Tom was quick to present many options that met all of these criteria. He helped me narrow down my final options with his knowledge of each vehicle's history, value, and features. When I was ready to purchase, he did all of the communicating and negotiating with the dealership. I even called him just before signing the final sales agreement, as there was an error in the contract, and he had the dealer correct it right over the phone. Tom was once again professional, timely, and delivered a great vehicle at a great price. Oh yeah, and did I mention he had the dealership drive the car to my house! Another great experience.” – Ryan & Hannah, Boulder CO




“Tom has the full skillset needed to assist someone with a vehicle purchase. From having a breadth of knowledge on most makes and models to the savvy necessary to interface with dealerships on your behalf, he's a good resource for virtually anything. As someone who's car-savvy in the technical realm and does virtually all of his own maintenance, getting assistance for something automobile-related is unusual for me. But when my girlfriend's SUV was totaled (she was fine, thankfully) we needed to acquire a new vehicle sooner rather than later. Tom's patience and thoroughness through the whole process was quite welcome, as well as the ability to speak candidly with him. Aside from the usual perks he's known for (interfacing w/ dealerships so you don't have to, haggling on your behalf, searching for deals, etc.), it was also good to have him around as a quick reference to also know what was and wasn't a reasonable price for a feature/warranty/etc. It saved us a good bit of time vs. having to look up typical prices and comparing the details. That alone was worth it in my opinion, and it's ridiculous to think of the large amount of time he put in relative to his fee. Above all else, Tom's willingness to accommodate his customers is top-notch. He was still helping me out for the week he had to travel to Europe halfway through my "case", as it were. It's refreshing to have someone working for you whose sole interest is in making sure you're satisfied in a business where talk is cheap.” – Gene, Freehold NJ




“I consider myself a relatively informed consumer. I do research, compare prices, and usually take the time necessary to ensure that I

do not feel buyer’s remorse when making a significant purchase. Except when it comes to cars. For my entire car buying life, I have always questioned my final purchase. Did I pay too much? Should I have gone to a fourth or fifth dealership? Did I just give up because I was tired of endless negotiating over a few dollars a month? Sadly, the answer to all of those questions was usually, “Yes.” Enter Car Concierge Plus. Tom Paolella has completely changed the car buying experience for me. Not only did he find me the vehicle I wanted, he
found me a better one. I did not waste time going from dealership to dealership, I paid exactly what I expected, and he advocated for me every step of the way. Even after the transaction was completed, he followed up with me and the dealership to ensure that I was a satisfied customer. I will never again buy another vehicle without using Car Concierge Plus. You shouldn't either.
- Thomas J. Rozycki, Jr., Fanwood NJ




“Let me start by saying this – if you are currently aware of Car Concierge’s services and Tom, and you consciously make a decision to buy a car without using him, then you my friend are an idiot and have done yourself, your family, and your bank account a huge disservice. Let’s face it, none of us want to admit that we’re not the best at everything. Our kids have to be the best in school and at sports, we all have to be the best at work, and better yet we love to share it all on Facebook. Admit to yourself for a second that most likely you know hardly anything about the intricacies of buying a car and here you have a guy and a company who DO know more than you will ever know – stop being stubborn and cheap, pay this guy his few hundred bucks and drive home in your new car knowing that you got an amazing deal, with 0 buyer’s remorse. I didn't know Tom from a hole in the wall prior to using this service but was referred from a friend and let me tell you this – in today’s world it seems like you can’t trust anyone, this guy is legit. He knows more about cars and prices, and gas mileage, more so than anyone else I have ever spoken to, and all the while, treats you like a member of his family.”
- David K., Saddle 
River NJ




“Tom, I can see why you came so highly recommended. I couldn't be happier with my new SUV, and the experience that came along with

it. Initially, I was a little bit skeptical about getting exactly what I wanted, but I got even MORE. You eliminated the stress from the searching and negotiating process, and as a result, I am now driving the only Scuba Blue Audi Q5 in the Tri-State Area! You provide a truly 5 Star Service!” – Josh, Cliffside Park NJ


“Tom - I just wanted to take a moment to thank you for your help with the purchase of my daughter's car! As you know, I was purchasing this car by myself, and although I had narrowed the model and the year down, having found two possibilities, I was not completely convinced I was getting the best deal on the car....and even if this was a wise car to get for my daughter. After speaking to my girlfriend, who you were working with at the time, she recommended me to call you about doing my negotiations. I was so relieved after our first conversation!! You were professional and knowledgeable, and you got back to me within the 24 hours you stated you would - with the price negotiated hundreds less than I would have been able to do! (And you and I had to agree I had done a pretty good job getting down that price myself, but it was not as good as yours!) We brought the car home within 2 days.....color and style that she wanted! And the car looked even better after paying the price I did , and having you do all the haggling, so to speak!! I would recommend you to anyone and many thanks again!!” – Connie Fox, Rumson, NJ


"Until last year, the idea of leasing a car was never a consideration, but I really wanted a new car with a full warranty but simply could not put a lot of money out of pocket. The idea of leasing was quite intimidating; my initial trip to a dealership to discuss the details had my head spinning! The dealer rattled off figures and spoke what seemed to be a foreign language….then someone mentioned to me that Tom Paolella might be able to help me out. Within minutes of chatting, it became apparent that this guy knew what he was talking about and ‘gets’ that people not only don’t have the time to spend looking for a great deal, but they also may not be savvy when it comes to car shopping. Tom listened when I talked and was in constant communication with me as he did all of the legwork with a total of four dealerships until he found the very BEST price possible and then took time to explain all of the leasing options and details…it then all made sense. I simply then went to the showroom, did the paperwork and drove home with my new car!  Reaching out to Tom was, undoubtedly, one of the best decisions I’ve made in 60+ years." - Joseph, South Jersey resident 


"I cannot say enough about Tom and Car Concierge Plus. He has so far helped me with two car purchases (soon to be a third), and I hope never to make a car purchase without his service again. Tom is a genuinely nice person who is a pleasure to work with. He gets all the details correct and gives fantastic advice. He took ALL of the stress away from the car-buying process. The stress relief alone was invaluable, but the prices that Tom negotiated for me saved an enormous amount of money. Thanks Tom!" - Dr. Pace, Ann Arbor MI

"Thanks Tom for all your help! Can I just start by saying I LOVE my new car!! When I started this search I thought I’d have to settle for a pre-owned Audi Q5 with maybe 40,000 or even 50,000 miles, but you saved me THOUSANDS of dollars and helped me get into a brand new one with all the options I want and need! My first new car ever!! Thank you so much for being so quick to reply to all my questions and taking care of everything in a matter of a week? Maybe a week and a half? It was a pleasure to work with you and I’ll be sure to spread your name to others looking for a car. I appreciate all that you did and thank you for everything!!!” – Danielle, Brick NJ





“I had never heard of a car buying service until I found Tom. I had decided it was time to get a car for me and stop sharing with my teenagers! Car buying has always been stressful and time consuming and I didn’t have the luxury of a lot of time. So I began looking for advice on various websites. I knew something had to exist for busy people who want help from an expert and I found Tom through an internet search and was very intrigued with his business model. After our initial conversation and follow-up with his references, I decided to take the leap of faith and have him find me the best car and best deal. From start to finish he made the whole process so easy and efficient (I was driving my new BMW within 2 weeks of our initial call). I felt like he always worked with my best interest in mind from scheduling the test drives, to finalizing the transaction - the whole process was so smooth. Most importantly, Tom did not try to push a specific car on me – he worked hard to find the car, color and package that I really wanted. Thank you again for your service, I will definitely be recommending you to my friends.” -Maureen, Scotch Plains NJ

“When my husband and I decided to call Tom to get us the new Volkswagen Atlas, we had no idea we were giving him a nearly impossible task. We were set on a specific trim package and we were not willing to compromise on the color. Tom worked for about a week coming up with constant dead ends but not for lack of trying. Through his research and calling probably every VW dealership from Maryland to Massachusetts we all soon came to learn that the exact car we wanted was one of 11 in the entire Northeast! With no new inventory on its way, we had all but decided to wait to buy until the fall when more 2018 models were released. Just before we completely gave up hope, Tom called with excellent news. He was able to find the exact car we wanted and he negotiated a better price than we were expecting for the new vehicle and the trade! Throughout the whole process he was extremely patient with us (because I am well aware that it would have been much easier if I wasn't set on a white exterior). He kept us up to date during the whole process and was always very quick to respond to texts or emails. For previous vehicle purchases I can recall spending entire DAYS in dealerships waiting for the salesperson to speak to the sales manager and repeating the process over and over again. For this transaction, I spent about 20 minutes on the phone with/emailing the dealership giving them our financial and insurance information and then about an hour at the delivery of the vehicle. Tom gave us a rundown the night before of what offers we should expect from the dealership (extended warranty, tire packages, etc) and he was spot on with what we encountered at pick up. He stated he would be available during the time we were picking up the car but everything went so smoothly we only just contacted him when we were done with a picture of the car and our HUGE smiles! I am 100% confident that we would not have the exact car we wanted sitting in our garage right now if it weren’t for Tom. We picked up the car yesterday and I have already recommended Car Concierge Plus and will absolutely continue to do so.” – Nicole & Frank, Bethel CT




"Thank you for assisting in our recent purchase of a 2016 Buick Enclave. I would like to write a testimonial to the experience to provide confidence to anyone considering using the services of Car Concierge Plus. Now I consider myself a good shopper when it comes to tools and cars. I do research and try to find pricing to help get to the bottom line. With cars that is very difficult. I am in favor of everyone making a good living but it always seems that the car salesman aren't quite as honest as they should be. In the past I have uncovered a web of underhandedness and deceit. It is never with joy that I enter a dealership.

Now let me get back to this last experience. I did my homework and thought I received a good quote for the vehicle I wanted to purchase. I was ready to pull the trigger and make the deal but before doing so I called Tom and reviewed where I was to see if he could do better. At first he thought that the price quote I negotiated was fairly aggressive. Well in a day and a half he came back with a much better deal. Not only financially but emotionally. When I pulled up to the dealership a salesman met me when I exited the vehicle. He addressed me by name. He brought me into the dealership and introduced me to the sales manager (who Tom was dealing with). I needed to change the roof rails from my present leased car to the new one. Immediately the salesman took the car to the service department. We completed the paperwork and then the dreaded walk to the financial manager. How many other items can they charge you for and add to the price of the car. Well in this case there were none. In ten minutes I was out of there and reviewing the specifics of my new car.

While I was with the financial manager the salesman filled the tank with gas. When has that happened to you. As I left the building it was raining and to top things off he handed me an umbrella. When I got to the vehicle it had all of the items I was expecting plus a $299.97 dealer appearance package added to the car, custom pin-striping, and door edge protection package. An added bonus I wasn't expecting and didn’t have to pay for. Finding a good price is important but finding a good reputable dealership is even more important. Leaving a car dealership and feeling good and excited about your new car is a great feeling. Tom having the experience of dealing with so many dealers and salesman gets to know who the good ones are. As an individual that is very hard to do and I would like to thank Tom for his expertise in this process. - Mike and Kathy, Naples Florida


"“I just wanted to express my gratitude for an outstanding job in not only finding my dream vehicle but negotiating a wonderful price. You took the stress and frustration of purchasing a vehicle and made it a pleasurable experience. I will certainly reach out to you at the end of the month and hire you again to search out and purchase another vehicle.” Anthony, Holmdel NJ

“As the owner of two companies, and the father of two kids under the age of 6, finding the time to research, test drive, and negotiate the purchase of a vehicle is impossible. Tom and his business, Car Concierge Plus, has been invaluable to me and my businesses. We have utilized Car Concierge for research, advice and purchasing of two (2) vehicles, and leasing of two (2) vehicles in the past 3 years. The process is efficient, painless, and has been financially successful as well since Tom is a knowledgeable and highly skilled negotiator of vehicles. The process could not be more convenient, and we will continue to use Car Concierge on all future purchases and leases, and recommend him without hesitation to anyone in the market for a vehicle.” - Mike & Erin Parnell, Wall NJ




The thought of getting a new car is daunting. Hours at the dealer, all the fine print, and settling for higher payments were always a guarantee. That feeling when you're driving home from the dealer wondering if you got the best deal would linger for a while. None of that is the case when dealing with Tom at Car Concierge Plus. All we had to do was tell Tom what truck we wanted and our budget and he worked his magic. When we went to Ford 3 years ago in the hopes of leasing a F-150 we were told we'd never be able to get a truck for what we wanted to pay each month. So we settled on getting a basic model Explorer. Fast forward 3 years - we hired Tom and we're paying the same amount for an F-150 with a lot more options than we had on the Explorer. Tom is one of the nicest guys you'll ever talk to and was there to answer every question we had. He called around to multiple dealers in order to get us the best deal possible. We were beyond excited when we got the call that he found the exact truck we wanted for the exact amount we wanted to pay. All we had to do was sign the paperwork at the dealer and in less than an hour we were on our way home with our brand new truck. If we hadn't hired Tom we would have been paying a lot more per month for the same truck. We would (and already have) recommend Tom's services to anyone in need of a new car. Thanks again Tom for making this usually painful process a pleasurable experience!”
​- Scott & Stephanie Fitzgerald, Manalapan NJ




"When I was rear-ended on my way back from vacation I knew immediately I was going to be in the market for a new vehicle and that meant doing the one thing I dread most…car shopping. I need my vehicle for work so, I knew I was going to have to find something fast and was already stressing. A family member recommended Tom and at first I was a bit skeptical, but I was assured it would be the most painless car buying experience I would ever have…AND IT WAS! Tom followed through with everything he said he would do. When I talked to him Wednesday evening, he said he would have me in a new car by Saturday and he did! I needed someone who would give me honest advice and help me avoid a salesperson that might take advantage of my limited auto knowledge. Tom helped every step of the way from researching the type of car that would fit me best, to setting up the test drive, to using his extensive industry knowledge to negotiate an “absolutely no haggle” price. He was extremely conscious of my budget and made absolutely sure that I would get the best car available within my budget. I can’t thank him enough for his help. I’ll never go back to buying a car on my own again."
​- Carolyn, Mechanicsville VA

"Tom, I cannot thank you more. From beginning to end you helped to make the process clear and comforting. It was truly painless. I appreciated your use of technology (texting and Google) throughout our transactions. As a lady who is truly on the "go", you managed to maintain steady communication. You have no idea how HELPFUL that was! Even in moments where it looked grey, you offered me clear, concise and honest answers. You found a way to bring me hope and comfort in a small message of "hang in there". The time and effort you put into helping me purchase my car was nothing less than a blessing to me. Thank you for your thoughtful, honest, and helpful dedication in assisting me. You are amazing.” – Ashley, Long Branch NJ

"If you are reading this testimonial then you probably have heard plenty of great things about Tom and Car Concierge Plus. As a returning client I can say that everything you have heard is true! Tom is so knowledgeable about every car and brand that he was able to connect with exactly what we were looking for in 15 minutes and got straight to work. A few hours later we had an email with options that fit what we where looking for. Once we identified the exact car we wanted, Tom did his homework and found a way to save us a ton of money. He even closed the deal in 10 minutes! We drove away in our amazing Range Rover Sport that weekend! We couldn’t have been happier with Tom and his amazing service and you will be too. If you like saving time and money then stop reading and give Tom a call.” - Paul & Kelly, Hoboken NJ

"Tom is tremendous. Buying cars in the past was never easy for me because I would fall for everything a dealership was selling to me. Enter Tom and Car Concierge Plus. This service is more than worth your money. Tom is professional, courteous, and thorough. He removes all the bad experiences that come with buying a car and provides a truly wonderful experience from start to finish. Don't go buy a car without contacting Tom and Car Concierge Plus first!!!!! You would be doing yourself a disservice if you don't use Tom in one of life's biggest purchases. I live in Indianapolis and the hands on treatment that Tom provided me was second to none from his office in New Jersey. A million thank you’s to Tom and Car Concierge Plus!” - Steve, Indianapolis IN

"I had been putting off buying a car for a couple of years. Haggling with dealers is draining, and nothing dampens the excitement of having a new car like the lingering suspicion that you were tricked into overpaying. A friend recommended that I reach out to Tom Paolella, and it was the best decision I made in the whole process. Tom found out which dealerships had the car I wanted, and got me THE lowest price. He knew how much everything was actually worth, how the dealerships make their money, and what was negotiable. He was with me every step of the way, including on the day of the purchase. When my trade-in didn’t pass inspection and was significantly devalued, I simply put them on the phone with Tom, and he talked them back up to a much better price. Basically, Tom did all of the unpleasant parts so that I could enjoy car shopping again. The money he saved me paid for his fee several times over, and the time and anxiety that he saved me were priceless. I can’t recommend him highly enough!" - Dr. Zach, Ann Arbor MI




"Working with Tom was a pleasure....but I expected it to be, since my daughter so highly recommends his services....however, my expectations were surpassed! Tom made the process of purchasing my new F150 a breeze. Using CCP is the only way to go if you're looking for a new vehicle. Thanks, Tom!" - Michael, Old Bridge NJ

REPEAT CLIENT! "For anyone looking to buy, sell or lease a vehicle, I strongly recommend you consider Car Concierge Plus services provided by Tom Paolella. I wanted to share a recent experience regarding my second car purchased through Tom. While on a vacation in Rhode Island, I pulled into a car dealership and saw the perfect vehicle for me and my family. I didn’t plan on purchasing a vehicle but when I saw this truck, I knew I had to buy it. I had zero clue as to the fair value for the vehicle with all its options so I had to make a call. I wasn’t pressured by the sales rep, but I just had no clue if I was getting a fair deal or not. So I walked outside - called Tom - and as fast as I got him the sticker for the vehicle he went right to work. Within 45 minutes I got a reply from Tom and he had a few excellent questions for me to ask the sales rep, as well as the price he felt was right for the vehicle. I walked back into the dealership armed with the information from Tom and confidently purchased the vehicle - never to wonder did I get a good deal or not. Because of the trust I have in Tom and my past buying experience with him this was one of the easiest purchases I’ve ever made for a new car. So Tom, THANK YOU!" - Anthony, Holmdel NJ

"Tom - thank you so much for all the priceless services that you provide. Following my car accident I was in no condition to shop for a new car. My insurance had totaled my car and provided a short term rental. I loved my Mazda MX5, and I had and had never thought of another car. This was my second one. Following the accident I new I needed something safer, but what???? You focused my search and managed my expeditions while working within my budget of. I found your service remarkable efficient and appreciated your sensitivity to my needs. Your accurate read on me resulted in one happy customer for life!" - Deena, Port Richey, FL

“Car Concierge Plus, “CCP,” gives you a level playing field in buying a car. It is THE best $400 spent on a car.  I was looking to buy a car and had known Tom Paolella for many years, but was not aware of his vast knowledge of cars and the dealing with car dealers. I was looking for a used car with approximately 50,000 miles. I contacted Tom and he quickly came back to me with 5 CPO, Certified Preowned Vehicles. I asked him which was his gut instinct as to which one I should go with and he recommended the Kia Sportage which I ended up purchasing. He suggested the Kia based on low maintenance expense history, low mileage, CPO, high gas mileage and number of days on dealership.  Tom was able to negotiate a great deal which more than compensated for CCP fee. I calculate that the fee was about 10% of what he actually saved me, so there was still plenty of savings for me to feel good.

I thought that I knew what I was doing and had reached out to a couple of dealers.  The car industry has a bad reputation for obvious reason and for the most part they are scared of CCP as Tom knows what he’s talking about.  I saw a few cars and am glad that I did not buy them as Tom steered me clear of those cars.  One was a Mercedes ML 350 which had been wrecked per the Carfax report and also had an expensive maintenance record. This particular dealer tried to steer me away from CCP. This was the first sign that I was onto something good as now I discovered a level playing field. The other two dealerships kept on contacting me via telephone and email for cars which I was not interested in and even after informing them that I had already purchased a car. One was local in Red Bank and the other in Freehold. Tom guided me through the whole car buying process from telling me to test drive the car, sit in the backseat and even bring a piece of luggage to see how it goes in the trunk. Far more knowledgeable than I am! He thinks the whole process through as he has been through it so many times. Tom negotiated a great deal and I thought that I was a shrewd negotiator. I opened the glovebox and based on the asking sticker, Tom saved me about $4000!

The sale was consummated and I was happy as a clam on my new purchase. I have since gone on a road trip in my car with my son and dog to DC, Philadelphia, and as far south as Williamsburg. Tom found me a great car and can’t wait until my next purchase and yes, it will definitely be with the help of CCP! Never again will I buy a car without the help and services of Tom Paolella. Tom puts the client first and is truly a straight shooter in an industry full of curve balls! Before you buy a new or used car, use CCP or over pay the consequences!” – Alvaro, Fair Haven NJ 

Pat and I are college buddies going back more than 15 years. He is a true "car guy," but even he admitted that there are too many boobytraps when it comes to car negotiation. Not only did Pat and his wife hire me to get them 1 car, but we got them 2 new cars within a month - for a total savings north of $8000!!!

"My wife and I just recently had the best experience, and Tom Paolella from CarConcierge made it happen!! I recently sold two vehicles, purchased two vehicles while having a newborn child, a two year old running around, and all the other run of the mill stuff that goes on in our crazy lives. Tom took the stress out of this experience and actually made it enjoyable. Even though Tom did not sell my two vehicles, he helped advise me on what sites to use and what to be cautious of. Once the cars sold it was time for the CarConcierge experience. My wife and I picked out what cars we liked and trim/models and Tom ran with it. His knowledge on what the market was, margins, and extras he could add was spot on! I did not have to negotiate at all and my expectations on everything were above and beyond. In my opinion you have two ways of purchasing a new vehicle - The wrong way and the CarConcierge way!! One of the easiest decisions in my life and I will never purchase another vehicle again without Tom. His knowledge and professionalism were second to none and it allowed me to spend more time with my family and not spending time in front of countless sales people. Thank you Tom, Shannon an I love the new cars." - Pat & Shannon, Pequannock NJ




“Thanks Tom for all your help! Can I just start by saying I LOVE my new car!! When I started this search I thought I’d have to settle for a pre-owned Audi Q5 with maybe 40,000 or even 50,000 miles, but you saved me THOUSANDS of dollars and helped me get into a brand new one with all the options I want and need! My first new car ever!! Thank you so much for being so quick to reply to all my questions and taking care of everything in a matter of a week? Maybe a week and a half? It was a pleasure to work with you and I’ll be sure to spread your name to others looking for a car. I appreciate all that you did and thank you for everything!!!” – Danielle, Brick NJ



"It was such a pleasure working with Tom! We had an unplanned car purchase after an accident that totaled our previous car. We knew the car we wanted and Tom helped us narrow down a list with specifications and prices that fit what we were looking for. He was very efficient and professional. Once the details of the deal were hashed out over email, we simply walked in with our check and did a test drive and walked out with the car. No hassle, no haggling, no sales pitches or hidden fees. Extremely satisfied with this service!”
​- Melissa and Herb, Morris Plains NJ




"Tom is LEGEND. I have just moved to the US with my family and he made buying two cars simple. He gave awesome advice on vehicle selection, found the right ones and handled the headache of negotiation. Tom saved me far more money than his fee and saved me many hours of my life at this busy time. He knows his cars, a true petrol-head, and is totally committed to the right outcome for his clients at the right price. He is also practical and gives sound advice. I cannot recommend Tom highly enough.” – Dan, Franklin Lakes NJ














“I had heard about Tom and Car Concierge Plus through a friend, however I was a little skeptical about using his services as I felt I could handle all the circumstances that come with buying a car. But after spending 2 hours at a dealership and getting absolutely nothing accomplished but a big waste of time, I decided to give him a try. And boy, am I glad I did. Tom made the entire process a breeze. He always kept our best interest in mind and immediately sensed when there was an issue - perhaps unsure about a particular vehicle - and made sure we did not make a decision that we would later regret. He was always in our corner and even negotiated the APR Rate as well, saving us a ton of money. Who knew??? Suffice to say I will always use Tom when purchasing a car in the future and will also highly recommend him to anyone who is doing the same. The only reason why I see you wouldn’t use his service is because you have the time and money to burn.” – Joe, Middletown NJ

“I was referred to Tom by my daughter who was aware of the services he offers. I wasn’t sure how this would work but decided to give it a try. I would like to express my thanks for the easy, stress-free and pleasant way of purchasing a new car. Tom did all the footwork, all the haggling, all the negotiations and most of the paperwork. He was available by phone, text or email whenever I had a question and responded quickly. He guided me through every step from the make and model of the car to the color and accessories and even financing. The whole process took a week from start to finish. I picked up my car from the dealer without a flaw. He said I should be there for about an hour and a half and sure enough I was driving home an hour and a half later in my new 2015 Honda CR-V EX. I would certainly recommend Car Concierge Plus to anyone who's looking for a new vehicle. Thank you Tom!” - Nancy, Sayreville NJ




“I first read about Tom's car buying service online. I was a bit skeptical but after talking to him I decided to give it a try. I told him what I wanted and he quickly got to work finding me the exact car (SUV) I was looking for. In addition to this he also found a dealer close by so that I didn't have to drive several hours to go get it. My previous lease was an Acura TL for which I was paying way too much in my opinion, nearly $700 per month. I'm a poor negotiator so I decided to hire someone who knows the process from the inside out, so that I didn’t get hosed again. Tom got me this beautiful 2015 Lexus Rx 350 AWD fully loaded, exactly the way I wanted, (which lists for $15k more than my TL) for a monthly lease of less than $600 (with the same time/mileage terms). I don't know how he did it, but I got a much more expensive car and I'm paying $100/month less for it! I also told him my wife always wanted a new car with a bow on it and he even made that happen. I can't say enough good things about my experience with Tom. I would not hesitate to use his service again and I've already recommended him to my friends. It's a no-brainer. As you can see in the photo my wife is thrilled. My only regret is that I didn't know about his service the last time around. Not only does he take all the workload away, he saved me a bundle. Thanks again Tom!”
​– Rick, Decatur IN




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REPEAT CUSTOMER!!! “This is the second time we've hired Car Concierge Plus in the past four months to find us a vehicle, the first time was a lease for my wife, and this time we were looking for a work truck for my company. I own a general contracting firm, and do not have the available time to perform a search for a competent work vehicle for my employees, and we would not want to allocate employee man hours to perform such a search. This is where Tom’s business comes into play…After spending approximately 15 minutes one evening explaining what we were looking for in this work truck, Tom started the search. After two rounds of potential vehicles, we narrowed it down to the vehicle we wanted to target, and Tom started negotiations. After reaching an “all in” price, inclusive of taxes, tags, and registration, he scheduled a test drive for me. Between the test drive, and signing the paperwork required to complete the deal, I only spent 1.5 hours in total to locate and purchase this truck. The time savings to me and my business by having Car Concierge Plus perform their service was tremendous! We recommend Car Concierge Plus without hesitation. We love this service, and you will too!”
- Michael Parnell, Howell NJ




“So here’s how this story goes - I'm picky…OK ridiculously picky. I like my cars to be unique and do everything I want them to do, how I

want them to do it, so naturally my year, make and model selection is always super slim. Adding to my dilemma, I basically live in my cars, clocking over 25,000 miles per year. This put me in a position where I was just not happy with anything I drove when looking to replace my slightly (ahem) upgraded Trailblazer SS. I wanted something with tons of power, amazing handling, a back seat (3 kids) and a professional look. These cars exist, but are usually spread across the United States. It was time to call Tom of Car Concierge Plus to help me find the perfect car. He did just that and he did it quick. We came in waaaaay below budget on a gorgeous Audi S4 that seems to be perfect for me. We had the car sent to a dealership for an Audi inspection and took it for a couple of test drives. The transaction was handled almost entirely by Tom with only some signatures needed from me. Not only was the cost of the car far below what I expected to pay, Tom was able to negotiate the price down even from the incredible deal originally found. His fee was recuperated tenfold. I intend to use Car Concierge Plus for all future purchases. Now if we can only get him to find motorcycles. Thanks again Tom. P.S. modifications have already begun!” – Ryan Fleming, Toms River NJ




"After finally junking my well-worn in commuter car, it was time to bite the bullet and buy a reliable vehicle that I could count on to get me back and forth, comfortably, through my 100 mile daily commute. Most people who reach out to Tom at The Car Concierge, probably have some idea of what they are looking for. I came to Tom with my budget requirements and the two requests of Bluetooth accessibility and GREAT gas mileage. Words cannot express how painless and hassle-free Tom made the entire process. He walked me through makes and models that he thought would be a great fit and then kept narrowing it down until we found my dream car. He secured a 2013 Hyundai Elantra GT for me that was $4,000 below the expected list price and took care of everything else at the dealership. Tom tells you in the beginning that all you will have to do is show up, test drive, and sign --- I am still shocked to say that really is the truth! The best feature of this service was that Tom was available, on call, while I was at the dealership in case anything came up that did not sound just right. It was so nice to have his trusted guidance and experience to rely on when we got a little tripped up on whether we needed an extended warranty. Tom knows this business inside and out and for those of us who don’t, he is a Godsend."
​- Bridget O'Neill, Oakhurst, NJ





"Tom made this the BEST experience I ever had buying a new car. No sales representatives keeping your keys. Nobody trying to get you to buy something you cannot afford. No games between the sales manager and the sales representative. Tom makes buying a car painless! You tell him what you want and he delivers. There is no pressure, no BS, just a relaxed way to buy a car. Tom even negotiated the price for my trade in, which is never a pleasant experience. I have purchased many cars in my lifetime and Tom will purchase all my future cars as well as my families. It is rare to find someone committed to making your life easy in the crazy car-buying period. Tom exceeded all my expectations. My daughter is now the proud owner of a 2014 Jeep Cherokee!” Tom, Galloway, NJ


SERVING CUSTOMERS THROUGHOUT  THE U.S.



848.203.7596

"Tom did a fantastic job. I did my homework and the price he got us on our new 2018 Subaru outback was significantly better than we could do on our own. He simplified the process to the point that buying this car was actually fun! (in the past I found this overly stressful). I got exactly what I wanted the second I walked in the door. Going forward I won't buy a car without him. Thank you Tom."
- Nick and Lauren, Somerville NJ












"Fun story: the first time I worked with Tom, I thought I would be getting a Honda Civic, being a Honda driver all my life. As we were wrapping up our first call, I mentioned to Tom that I had a life-long dream of driving a convertible, and curiously asked Tom how far out of my reach that would be. Tom was incredibly professional and educated me about the options. Next thing I knew, I was test driving a Mini Cooper and a Fiat that same day. I took to the Mini, and Tom stepped in to negotiate a price. The price Tom came back with was a NO-BRAINER. I finally got my dream car, and at a price that nobody else in Miami can boast about (as confirmed by the salesman who has since become a friend). Disclaimer: No, I am not paying the price of a Civic for a Mini Cooper Convertible, but the deal was phenomenal. I now recommend Tom to anyone who will listen. He is worth his weight in gold. This is now my SECOND time working with Tom, and I just love zipping around in my new Caribbean Aqua mini. I’m calling her the “Malibu Barbie” car. Thanks, Tom!"
​- Elitsa, Miami FL




"I had been looking to purchase a car for about 9 months before I called Tom at Car Concierge. The buying process is an incredibly daunting task and I don't have the time or energy to deal with it. After the first conversation with Tom, I knew I would get the right car for me, at the best price, with as little aggravation as possible. He helped me narrow down my search to one vehicle and then found a great deal within one week of our first conversation. I was in and out of the dealership within 30 minutes! It was by far the best car buying experience that I've ever had. I will definitely be calling Tom when I'm ready for my next car. Great experience!" - Dan Richer, Middletown NJ - owner/chef of the amazing restaurants Razza in Jersey City NJ and Arturo's in Maplewood NJ - go visit them and tell them Car Concierge Plus sent you!

"Thank you Tom. What a great experience. It was totally painless for us. You did all of the work. We just told you what we wanted, make, color, options and you delivered the exact car. We also told you the numbers that we were quoted at a dealer we visited for a 39 month lease. You negotiated on our behalf and not only beat it, but you came in $6,747 LESS over the course of the lease!!! Tom, you are amazing. We will never buy another car without going through you. We will also recommend you to all of our friends or anyone that we think could use your service. We cannot thank you enough." - John & Michele, Moorestown NJ



“Tom did a great job handling two trade-ins and two purchases for my wife and I. The amount of money he saved us paid for his fee several times over. The amount of headaches he saved us was priceless. And, he was a great guy to work with throughout the entire process. When I first hired Tom, I was concerned about having someone located in New Jersey handle our transactions in Colorado, but it worked out great. The distance and time difference were not a problem. Tom was available 24/7 by phone, text and email. He arranged everything to accommodate our schedules. He screened vehicles and found lists of vehicles that fit what we wanted in our price ranges. We were looking for used vehicles and there's always some risk involved in buying a used vehicle, but Tom found vehicles with clean histories, limited previous owners and well-documented service records to help us minimize those risks. He answered all of our questions right away, provided great advice and handled all of the negotiations. He negotiated with multiple dealerships and got us deals that were far better than I thought possible. All I had to do was tell him what I wanted, test drive the vehicles and sign the paperwork when I wanted to accept the deal. Tom made this a great experience for my family. I'd recommend him to anyone who's going to buy a vehicle. Thanks again!” – Jon & Luisa, Littleton CO

"This is our third timing buying a car with Tom, and we could not be happier!! As always, Tom provides a great experience that is stress-free and efficient. This time, we needed a car quickly for my husband's business, and Tom found us a very fuel-efficient car and got the deal wrapped up within 4 days at a great price! Tom is always available throughout the entire buying process and it's such a relief to feel like someone is on your side when going to a dealership. We will use Tom for all future purchases, and we recommend him to our friends and family all the time. Thanks again, Tom!!” - Stephanie, Englewood CO









"If you are still thinking about whether or not to use Car Concierge Plus…stop wasting any more time and do it! It was absolutely worth every penny to me to be able to go through the car shopping process with ZERO stress! As a busy working Mom with 2 kids my time is too precious. I literally think I spent a total of 1 hour test driving cars and Tom did the rest. He set everything up. I walked into a dealership, test drove, and walked out. No one trying to talk to me about deals, promotions, blah, blah, blah. It was about 48 hours from our first conversation to the car being mine! Not only did I save time and frustration, but Tom got us an amazing deal. I got everything that was on my needs list for a car! And everything that was on my wants list! AND things I didn’t even know I wanted or could have. I absolutely will never buy another car without Tom! My whole family thanks you for our amazing and hot new car!!!”
​- Christine & Brian, Sewell NJ


"Who has time to go through the time and the hassle of finding a car? As a single mother, raising two kids and working 50-60 hours a week, I sure didn't. I knew my car's time was coming though so I had to start thinking about it. I reached out to Tom, a former colleague, just for a few pointers because I didn't think I could afford his services. Boy, was I wrong! Car Concierge Plus is ridiculously affordable and the fee more than paid for itself in the time and money he saved me. Within two days, Tom was able to find the right car for me at a GREAT deal... and even got a great trade-in price for my 10-year-old Honda! Tom's service is brilliant and hassle-free. Hands-down, it's the best way to buy a car, and the ONLY way I will be doing it in the future." - Beth, Tinton Falls, NJ

“This is the third time I have used Car Concierge Plus (Tom). Five weeks ago I purchased a 911/997.2 Turbo Porsche, great fast car just not practical for me. After I realized this car wasn't for me, I quickly called Tom, who stepped right in to help. He immediately started setting up appointments for me to test drive other cars he thought I would like. I am like Goldie locks when it comes to picking cars. I had very specific requests. It was a pleasure to go and test drive fun super cars without the hassle of the typical salesman, as Tom sets up all of the test drives ahead of time. After choosing a brand new Mercedes C63S model, Tom went to work on getting a good trade in number for the Porsche and negotiating an insane number for the Mercedes. Tom was able to negotiate $9,000 off sticker based upon his strong relationship with the dealership!!!!! This guy is the man!! Great number for the trade in and the deal was done!! I look forward to working with him again very soon for the wife's new car! Thank you!!” – Vin, Brick NJ

“As much as I love cars, I have always hated the car buying process. I have always felt unfairly matched when going up against professional salespeople in hopes that I was getting a good car at a fair price. Tom completely changed that experience. Tom was able to get my wife and I a GREAT car at a phenomenal price. And the truly best part for me was the peace of mind. Having Tom on our side researching vehicles and staying in touch with us throughout the process ensured that we were not being taken advantage of or being put into a car that was not the best option for us. Knowing that I had a professional on our side of the negotiation made things feel fair for the first time. I would not purchase a car again without Tom. Ever.” - Timothy (PA-C), Manhattan Orthopedic Care



“I cannot even begin to explain how much Tom exceeded my expectations! I called him less than a week ago when I was exploring the idea of getting a newer car and I picked up a brand new lease THIS morning! I called not having a clue about what kind of car I wanted, if I was going to lease or buy, when I wanted to move forward, etc. Tom took the time to explain to me the pros and cons of financing vs. leasing, what I should be looking at for my price range and suggestions of the best value for my needs. I was so impressed with his knowledge and eagerness to assist me before I even knew if I was going to be using his services there was no hesitation when I did decide to hire him. I'll never look at car buying as a tedious process again because Tom does all the leg work and I get to have all the fun test driving and pulling out of the lot with my new ride. I already know I'd use him again in a second!” – Kari, Hillsborough Township NJ


"I was in the market for a new car but kept pushing it back to avoid dealing with dealerships and salesmen. After my car was totaled in an accident, I had no choice but to get a new car..fast. At first, I wasn’t 100% sure what car I wanted but Tom’s experience, knowledge, and patience really helped make the car buying process smooth and effortless on my end. The process was extremely fast and I couldn’t be more satisfied with my new Hyundai Sonata. Tom was a pleasure to work with and I recommend him to anyone looking to buy/lease a new car!" - Sara, Elmwood Park NJ




"Amazing experience! Tom was incredibly knowledgeable about the car buying process. He researched until he found us the best car for our money and made sure that we were happy with the vehicle we ended up with. We were in and out of the dealership in 90 minutes, no hassling, no frustrations. Worth every penny!" Thanks again!!!” – Mike, Parlin NJ


"Thank you so much for your steady, relaxing guidance from the moment we first spoke until after finalizing my first leased car! I am amazed at the value of the service you offer, and your generosity and patience in entertaining my various ideas and helping me through my indecision. I feel so confident that the investment i made in your services was well beyond worth it, for the stress-reduction and time savings alone, not to mention the actual money savings. I won’t be buying or leasing another car without you!" - Dianne, Union NJ

"Tom, thank you again for making this a painless process. As you know, this is my 3rd transaction with you and each time you had my confidence in knowing that you would find the right car at the best price. I also referred my brother in law to you and I know he was very happy with his purchase. For this purchase, my mother is very happy with her new Subaru of America, Inc. Impreza, and I am glad we got her something that will be safe and (importantly) comfortable for her. I am very pleased with your unique service and happy to share my experiences with any future clients.” – Maureen, Scotch Plains NJ

"I want to thank Tom for the diligent work he did on helping me find my Mini Cooper convertible. I am one of many people who do not enjoy shopping for a car. Tom made it easy and saved me all the hassle by searching and making sure that what I was looking for fell into my price range. The best part of all is the fact that he did all the negotiations for me making me a true believer in his service. I would recommend using him whether you are leasing or buying a car. This is the only way I will purchase a car again. This experience has made getting a car a pleasure." - Bob, Boynton Beach FL

"Before working with Tom, purchasing a car was an intimidating experience. No matter how much I loved the car, it was always diminished by the fact that I was certain I had been taken advantage of. Tom transformed this experience completely. He managed all the details, found us exactly the car we wanted at an incredible price, and was available to us throughout the process. His integrity, honestly, and consistent communication made the car buying experience exciting and joyful. I highly recommend Tom to my friends, family, and anyone who says they need a new car." - Dana & Aaron, Nederland, CO


“I contacted Tom a few weeks ago when I decided it was time to start shopping for my new car. For the most part, I knew what I wanted but it was great to have someone to help me narrow down the exact model that would come with everything on my list. Tom got to work contacting dealerships within an hour's drive from where I live, but he's happy to look farther if you're willing to drive a bit to get what you want. After a little snafu with a local dealer, we ended up negotiating my trade-in and new car at Hyundai of Turnersville. I am thrilled with my purchase and with the quickness of the entire process, which went according to my schedule. For me, using this service was a no-brainer. I know very little about cars and how to negotiate for them. I did know that I would rather pay Tom a small fee in order to get the best possible deal. I would definitely recommend this service for anyone who either feels a bit uninformed about cars, and/or doesn't have the time or patience to go through the back and forth of a car purchase.” - Michelle C., Philadelphia PA




Tom made my car buying process THE BEST I have ever had. I literally didn't have to worry about anything. I told him what I wanted and he even negotiated my trade in for me. He was able to get me more than my trade in was even worth and in the exact car I wanted for the best possible price. All I had to do was go to the dealership, sign my papers and drive away in my new fully loaded 2015 Mazda 3. I will never purchase another car again without the help of Tom and Car Concierge Plus.” – Trevor, Montclair NJ




"Our family had decided to get a camping trailer in early 2014, but we realized we would need a V8 SUV in order to be able to pull the trailer we wanted to buy. I had narrowed our selection down to a few different types of used SUVs. I was hesitant about making a final decision, partly due to the fact that I knew I was going to hate the actual negotiation process. Then I started talking to Tom Paolella. Tom was very knowledgeable about the car buying process. I told him my primary choice, a Toyota Sequoia, and gave him a few stipulations: 2004 or newer, 4WD, no accidents. Tom called me every few days with a few options. I test drove a few but didn’t love them. Tom and I talked during each of the test drives and I let him know my thoughts. Tom even saved me from making a 2 hour drive to see one car by hounding the dealer for more photographs of the interior. The car ended up having a huge hole in a seat which the dealer had originally advertised as a small tear. Both my wife and I were very happy that Tom had followed up with the dealer, because it was a show stopper. Then, Tom found me a Sequoia in North Jersey. I test drove it and loved it. I let Tom know and he worked out a great price along with a report from a third party mechanic to ensure that nothing was wrong with the car. We ended up buying it and taking it camping multiple times in 2014! Now, about 9 months later, I am happy to report that the family loves this SUV more than ever. Tom made the process easy for people who hate haggling with dealers. I will be referring Tom Paolella to my friends and family who need new or used cars."
- Chris Cole, Toms River NJ




REPEAT CUSTOMER!!! “Tom, I wanted to thank you again for your outstanding service and amazing results. This is my second time using Tom from Car Concierge Plus, and I just couldn't be any more excited with his results. Tom's ability to negotiate and get you the best deal possible is second to nobody. Somehow, he has transformed the long, agonizing process of purchasing an automobile into a 10 minute phone conversation and a quick trip to a dealership to sign paperwork and ride away in the exact vehicle you were looking for. To make it even better, when you ride away, you know that you just received the best price possible. The bottom line is that Tom saved me an incredible amount of time, frustration and money. The experience was amazing! Thank you, thank you, thank you.” 

- David Mastrella, Rochester NY